Software Technical Support
Current- Assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions.- Involved in the creation of new software and work closely with software engineers and development teams to identify and resolve potential issues in the development stage.- Analyze all aspects of the software and make suggestions throughout the development phase to help avoid issues in the final product.- Determine, review criticality and prioritize resolution of issues.- Resolve cases and provide updates to customer