• Assist with recruitment activities such as posting job ads, reviewing resumes, scheduling interviews, and conducting initial screening calls.• Manage HR databases and employee files, ensuring all information is accurate and up-to-date.• Assist with onboarding and onboarding procedures, including preparing new hire paperwork• Conduct research and analysis on HR-related topics as assigned.• Participate in team meetings and contribute to HR projects as required.

• Respond quickly to customer queries and resolve problems in a timely manner.• Provide accurate information to customers on services, pricing, and promotions.• Record customer interactions and keep thorough records of client questions and grievances.• Follow up with customers to make sure their complaints have been addressed satisfactorily.• Collaborate with other teams to escalate complex issues as necessary.