Muhammad J. Email & Phone Number

Mississauga, On, Ca

Mississauga, Ontario, Canada

Excel in a fast-paced & customer-centric environment. Manage account receivable aging & provide financial services to a broad portfolio of clients.Monitor national accounts to identify outstanding debts, investigate historical data & prepare business cases Present loss mitigation solutions and negotiate plans for non-performing, high-risk and financially distressed accountsManage AR for a loan book value of $4 billion. Average Cash Collection is $2.88 million. Ensure efficient application of AR toolkit, forecast and implement strategies to control AR roll ratesAnalyze customer data & use business judgment to evaluate account solvency. Classify delinquent accounts into segments & propose appropriate solutions including refinancing and adjustment of terms Collaborate with the resolution team to diffuse & resolve escalated accounts and provide customized solutions that are in the best interest of the client and the businessAs subject matter expert, collaborate with management and cross-functions to establish guidelines, policies & reports.Lead secured accounts project team from collection standpoint (on-going). Designed and rolled out execution plan to team. Monitor and evaluate performance, extract actionable insights and report to managementLead new software implementation taskforce. Oversee phase by phase roll-out, provide iteration feedback, report errors & operational issues and record post implementation review Train new hires on compliance, understanding business, day to day operations and performance expectation. As delegate for senior management, take on leadership position and provide on-the-job training and coaching to new associates and cross-functional teamsPart of senior management council to identify areas of improvement, operational inefficiencies, measure change outcomes & apply techniques to engage & motivate the diverse workforce

Canada

In an outbound setup, successfully prospected, negotiated and closed leads for Bell's residential services. Proactively contacted new and existing clients, conducted competition analysis, recommended customized solutions within CRTC guidelines and provided technical, billing, and pricing supportDemonstrated exceptional ability to analyze customer needs, offer standard/customized services, design service orders, schedule technician staff, close sales, respond to customer queriesUtilized various systems & toolbox like order max, citrix, offers grids, automated dialer system and collaboration platforms like success factors and JAM to improve efficiencyProvided effective floor support and on-the-job coaching to new agents on call flow processes and technical queries, set targets, maintained scorecards and monitored daily performance using web-based tools

Responsible for strategic brand development and overall business growth, ensuring the attainment of primary and secondary sales volumesConducted comprehensive business analysis to evaluate volume and productivity metrics, while monitoring individual and team performance. Generate SKU-specific rolling forecasts to ensure target achievementOversee product inventory at warehouse, ensuring optimal stock cover days. Collaborate with the supply chain to manage stock ordering, delivery, maintain high warehousing standards and safety protocolsRecruit, train and supervise team, focusing on capacity building and resource developmentInspired and motivate the team through recognition, coaching and performance based incentives Designed and execute trade loyalty campaigns, coordinate trade events and effectively communicate program details to stakeholders and business partnersCollaborated with cross-functional teams, including operations and marketing to identify opportunities for process improvement, efficiency enhancement and productivity optimizationTook charge of distribution operations, including personnel coaching, fleet management, budgeting, compliance standards, monitoring, evaluation, strategic routing, and deploymentEffectively managed a large team of direct sales representatives & merchandisers across a wide geographical area

Successfully managed brand marketing campaigns and events such as trade activations, hostess profiling, trade shows and urban plug-ins. Planned end-to-end brand launch initiatives, including research, packaging, product development and stakeholder roll-out presentationsManaged project team of 6 - 8 direct reports and field force of more than 300 sales promoters/ activation teamCollaborated with cross-functional departments to execute marketing initiatives and campaigns aiming to drive business growth and increase brand visibilityLeveraged visibility enhancement and volume generation platforms to accelerate brand growth and effectively communicate project details to both internal and external stakeholdersFacilitated effective communication and coordination with internal departments to share best practices, evaluate third-party contracts, conduct meetings to discuss service deliverables, allocate budgets and negotiate service fees and commissionsManaged marketing agencies by approving service agreements, allocating budgets, ensuring adherence to quality HR practices, monitoring and controlling performance, managing data, and providing valuable feedbackMonitored logistical arrangements to ensure equipment readiness, software toolkits and track budget utilizationDelivered comprehensive business reviews, reports on return on investment (ROI), revenue and growth opportunities, analysis and market intelligence to the leadership teamAnalyzed market data from Nielsen, CAST, IMS and audit reports to identify areas for improvement and provided strategic insights for business growthEfficiently managed team budgets, conducted team performance calibrations, discussed growth plan and implemented capacity building programs, fostering professional development

Successfully managed B2B sales of IT business systems & customized software solutions. Engaged in implementation and integration projects. Core systems included CRM, HCM, SCM, HRIS & Payroll systems. Conducted needs assessment meetings and delivered engaging presentations for both standard and customized products and services, resulting in increased client engagement and retention. Compiled "Account Plan" documents for prospective clients and created robust pipeline of prospectsLiaised with clients to understand their business model, gather requirements and coordinate with product owners throughout SDLC till successful project delivery Responded to RFQs & RFPs, participated in bidders conference, prepared detailed documents as per statement of work that includes technical and financial details, timelines and after sale serviceCollaborated with operations and cross-functional teams. Conducted brainstorming session for process improvement, streamlined workflow to increase productivityConducted post implementation review, managed change & maintained learnings registerCoordinated and mobilized internal teams to ensure timely service delivery and meet contractual obligationsMonitored and ensured the company's presence on both print and digital channels, while conducting competitor analysis to stay informed on industry trends and opportunitiesProspected, negotiated and closed leads. Recruited, trained & led a team to effectively drive sales growth

Bba - Hons, Management, Finance, Economics

Mba, Marketing