Muhammad Khan Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Chandler, Arizona, Us

Insight is one of the Premier Partners of AWS. I am part of Insight's AWS Pre-sales Solutions Engineering team.

Palo Alto, Ca, Us

• Manage 9 major VMware Wavefront (Tanzu Observability) accounts, driving revenue growth by over 200% in the past three years, with a portfolio exceeding $20M in ARR.• Foster professional relationships with customers, comprehensively understanding their technical and business requirements for infrastructure/application monitoring. This approach ensures customer success, retention, and continuous growth.• Monitor customer health through regular engagement via meetings, emails, and Slack communication, proactively addressing concerns and ensuring a high level of customer satisfaction.• Collaborate with cross-functional teams to advocate for product enhancements, contributing valuable customer feedback to inform product roadmap strategy and improvements.• Serve as an on-call engineer, swiftly resolving customer escalations and incidents, maintaining strong relationships with technical leads and leadership to uphold customer trust.• Function as a level 3 technical support contact for the VMware Global Support team (GSS), providing critical support and administering training and mentoring to the internal VMware support team.• Drive product adoption by delivering onboarding training and workshops to new customers, as well as advanced training to existing customers, enhancing their proficiency and utilization of VMware Wavefront.• Present at technical conferences, perform booth duty, and author KB articles and technical blogs. These activities contribute to increased product visibility and customer engagement.

Palo Alto, Ca, Us

Austin, Texas, Us

ZFS storage appliance is a hybrid NAS/SAN clustered storage used in cloud deployments and data centers• Worked as a technical lead and provided tier 2/3 technical support for storage and systems to internal engineering teams and to the customers• Resolved customer issues and escalations via email and phone; managed reproduction and testing efforts for timely resolution of field issues• Installed, deployed, upgraded and troubleshot the Oracle storage in NAS/SAN configurations• Managed teams of 6-9 engineers in systems testing cycles; lead daily sprint meetings and provided directions for technical issues • Architect test plans for new storage features and workloads in collaboration with development and test teams• Worked closely with the systems engineering and product management to study customer scenarios to closely align the system testing efforts with the customer use cases• Upgrade/install storage, apply system patches, add storage in production systems, upgrade/install/configure switches, manage virtualized data center of VMs for internal engineering teams, rack/cable storage and servers • Author of numerous technical documentations for the Oracle storage appliance features and best practices • Created python and shell scripts for automating common system/storage tasks and test cases

Austin, Texas, Us

• Worked as a system test engineer in several releases for ZFS storage appliance operating systems• Planned, deployed, configured and managed complex SAN/NAS configurations consisting of storage, servers and network in a data center environment• Found and reported hundreds of critical bugs for ZFS storage, Solaris and Linux during system testing • Worked as a Lead QA engineer in several small and large RFEs/Projects• Wrote shell scripts to automate various day-to-day tasks such as logs collection from clients, system monitoring etc.• Installed, configured and troubleshot operating systems Windows/Linux/Solaris/OVM/VMware

San Jose, California, Us

• Performed functional, integration, regression and stress testing and performance analysis on SAN and NAS configurations built on NetApp storage platforms• Designed and managed virtual data center with VMware involving 4 hosts running 40+ virtual machines with external fibre channel SAN storage • Worked extensively on NetApp’s storage platforms E7900, E5400, E2600, 4900 and platforms under development• Worked as a lead QA engineer for thin provisioning feature qualification on NetApp storage platforms • Conducted transfer of technology (TOI) sessions on thin provisioning feature for other QA teams• Administered and configured Quantum DXi8500 data storage NAS server and BlueArc Titan 2100 NAS head• Setup Ethernet and fibre channel switches like Cisco 3550, 2960 series, Brocade 300, 200E, 5100, Qlogic SANBox 5602• Knowledge of setting up and managing Teradata database with NetApp storage platforms• Experienced with Agile testing methodology, working in scrum team with developers and project management• Reported defects using IBM ClearQuest and work with developers to recreate, fix and verify issues found in configurations

San Jose, Ca, Us

Worked as a contract employee from Sept 2009 to Sept 2010; Became full-time employee from Oct 2010• Worked as a test engineer for LSI/IBM external storage team• Worked as a lead engineer for driving quality assurance cycle on LSI storage platforms for small OEMs• Analyzed performance of different operating systems with LSI controllers and storage systems and ensured error free IOs to and from servers to storage systems• Worked with developers to resolve software and hardware issues found in configurations• Extensively used company’s database to locate the correct code levels required for testing and for the technical documentations

Master Of Science (M.S.), Electrical Engineering

Bachelor Of Engineering, Electronic Engineering