Muhammad Khan Email & Phone Number

Marlow, England, United Kingdom

As Client Manager at MLL, I have worked closely with the public sector to enhance their services across the South of England. Key responsibilities entailed the following; - Client Relationship Management: Cultivating and maintaining long-term relationships with key clients, acting as the primary point of contact and trusted advisor.- Business Development: Identifying new business opportunities within existing accounts and spearheading efforts to secure new clients, contributing to revenue growth.- Strategic Planning: Developing and implementing strategic account plans that align with clients' business objectives and drive mutual success.- Project Management: Overseeing client projects from inception to completion, ensuring timely delivery, adherence to budget, and quality standards.- Cross-functional Collaboration: Working closely with internal teams, including marketing, and product development, to deliver comprehensive solutions that meet client needs.- Performance Analysis: Monitoring client performance metrics, analysing data to identify trends, and provide actionable insights to enhance client outcomes.

London, England, United Kingdom

Managing a number of high profile resellers and providing solutions such as All IP and other data related services. Creating pipeline, managing client expectations, networking and understanding client needs to ensure any solutions are tailor made and fit for purpose. Working against an annual target of £900k+ and managing to achieve £600k of this within the first 4 months in the role.

As the Team Manager for the Ethernet Delivery team, I successfully led and motivated a high-performing team of 21 at its peak, consistently driving improvements in lead times and enhancing the customer experience. I took a proactive approach to optimizing delivery processes, regularly communicating with key stakeholders to align on expectations and ensure seamless service operations. My focus was not only on meeting and exceeding performance targets but also on building a collaborative, growth-oriented team culture.I prioritized the professional development of each team member, creating tailored development plans, providing regular feedback, and offering coaching and mentorship to help them build their skills and advance their careers. By leveraging individual strengths and fostering a sense of ownership and accountability within the team, I was able to drive both personal and team success. This approach not only improved overall team performance but also contributed to higher engagement and retention rates. My commitment to operational excellence and people development helped deliver outstanding results for both the team and the organisation.

London, United Kingdom

I was promoted from my Apprenticeship to Team Leader, where I took charge of the day-to-day operations of the Complex Order Management team. I was responsible for ensuring that targets were consistently met, stakeholder satisfaction remained high, and delivery times were strictly adhered to. My role involved managing sensitive situations, coaching a team of 18, and effectively handling escalations as they arose.I actively participated in performance enhancement meetings to ensure we were maximizing the potential of each team member. This included providing additional coaching, leveraging available tools, and organizing refresher courses to continuously develop the team's skills and performance. My leadership focused on driving results, fostering a collaborative environment, and maintaining high standards of service delivery.

London, United Kingdom

Managed complex orders involving processes that ran through a wide range of internal applications. I took pride in building effective relationships while working with a variety of customers who generated high revenue for BT. I regularly validated orders with clients, which required handling a significant range of confidential data. As a Complex Order Manager, I dealt with a wide range of databases. By taking a strategic approach, I was able to increase the performance of our product through customer service and process management. Liaising with management and team members allowed me to contribute to areas where we could improve as a team. I believe true success lies in a strong team ethic, and I relished being a good team player.

London, United Kingdom

• Arranging and scheduling appointments for potential tenants/landlords• Customer interaction, sales and marketing • Database handling / Head hunting• Background checks on tenants, landlords and contract administration• Carrying out full credit/reference checks prior to proceeding with the tenancy• Preparing tenancy agreements for tenants• Negotiating contract renewals with landlords• Checking all incoming voicemail messages• Monitoring all incoming enquires via email and responding immediately• Registering all clients and landlord onto a database (Acquaint Systems)• Arranging and booking property valuations • Preparing inventories, and daily correspondence• Cold calling for potential business • Cash handling (rent payments/deposits)• Arranging gas safety’s and electrical checks• Preparing and distributing company brochures to our landlords• Keeping all landlords updated regularly • Processing payment refunds• Ordering and maintaining all resources where required for the business• Writing cheque payments for landlords • Managing all incoming and outgoing post• Key holder for the premises

Westfield, Sheperds Bush

• Greeting customers who enter the shop• Managerial duties, invigorating workforce morale and training a team of six assistants• Financial duties i.e. payroll, till management, cash handling, cashing up and reconciling• Target delivery; meeting higher store and area level targets• Be involved in stock control and management. • Assisting shoppers to find the goods and products they are looking for. • Being responsible for processing cash and card payments. • Stocking shelves with merchandise. • Answering queries from customers. • Reporting discrepancies and problems to the supervisor. • Giving advice and guidance on product selection to customers. • Balancing cash registers with receipts. • Dealing with customer refunds. • Keeping the store tidy and clean, this includes hovering and mopping. • Responsible dealing with customer complaints. • Working within established guidelines, particularly with brands. • Attaching price tags to merchandise on the shop floor. • Responsible for security within the store and being visual for shoplifters and fraudulent credit cards etc. • Receiving and storing the delivery of large amounts of stock • Keeping up to date with special promotions and putting up displays.

Little Heath, Romford

• Departmental administration and filing for the department• Assisting with the coordination of relevant administration• Administering and maintaining up to date Health & Safety documentation where required• Managing incoming and outgoing post• Confident in assisting with all customer service requirements Financial transactions• General office administration• Data input and extraction• Managed reception area

Chartered Management, Business, Management, Marketing, And Related Support Services

Education record