Muhammad Mansoor Email & Phone Number

Karachi, PK

• Advanced to Senior Desktop Support Engineer, handling desk side IT support with enhanced responsibilities.
• Actively monitored and resolved system errors, assisting in server-related troubleshooting.
• Managed Office 365 cloud Exchange, licensed software, and iOS devices through JAMF PRO.
• Led data migration projects from HDD to SSD, supporting asset tracking with an updated inventory.
• Oversaw user management in Office 365 Tenants and Azure AD, expanding on technical and customer service skills.

Karāchi, Sindh, Pakistan

Installing, supporting, configuring, evaluating, maintaining, monitoring, and analyzing systems and software in a client network environment locally and across the USA.Managing users on O365 Tenants and Azure AD.Utilizing remote monitoring and management software to resolve client requests.Using the ticketing system Gorelo to effectively manage and respond.

• Provide technical support to all users including overseas.
• Technical issues consist of outlook, Scanner, printer, hardware, software, number of in-house applications, websites and many more.
• Responsible for monitoring Network links, servers, WAPs, switches, backup links and all other devices.
• Responsible for escalation and coordinating with teams to resolve the user issue and update users.
• Familiar with ITSM, IP monitoring tools, SCSM, outlook, RDP, VPN and more.
• Maintaining IT Assets Inventory.

Worked as trainee officer in different departments as follows, General BankingForeign TradeCentralized Foreign Trade Unit CreditsCorporate Banking Transaction Banking DivisionAnd finally posted in Regional Credit Administration office as Credit Admin Officer in June 2020 and worked there till March 2021.

Karāchi, Sindh, Pakistan

Developed and initiated projects, managed costs, and monitored performance. Met project deadlines without sacrificing build quality or workplace safety.Planned, designed, and scheduled phases for large projects. Lead project planning sessions.Managed relationships with clients and stakeholders. Overseeing all incoming and outgoing project documentation..

Managed project progress and adapt work as required. Ensured projects meet deadlines.Developed a detailed project plan to monitor and track progress. Report and escalate to Project Manager as needed.

Karāchi, Sindh, Pakistan

Provided IT Support to the Staff and Guests coming in campus. Windows and Software Installation.Monitoring and resolving the issues of Wi-Fi Network.Provided support of Microsoft Office (Word, Excel, and PowerPoint). Provided support to resolve outlook issues.Technical Support regarding Email account, internet connectivity on Android, iPhone. Printer.