Muhammad R. Email & Phone Number

Karachi Division, Sindh, Pakistan

As the PMO Manager at Avancera Solutions, I am responsible for ensuring the effective management of projects across the organization. My role includes establishing and maintaining project management standards, fostering collaboration among stakeholders, and promoting best practices to enhance project efficiency and success. Below are my key responsibilities:Establish and maintain project management standards, methodologies, processes, and tools across the organization.Provide governance, support, and oversight for multiple projects to ensure alignment with strategic objectives.Engage with high-level stakeholders to foster collaboration and drive project success.Develop and manage knowledge management repositories to facilitate knowledge sharing across projects.Establish key performance indicators (KPIs) and metrics to measure project and portfolio performance.Promote best practices in project management to enhance efficiency and effectiveness.Facilitate project kickoff meetings and workshops to ensure clear objectives and deliverables.Monitor project progress and performance, implementing corrective actions as needed.Conduct regular project reviews to assess risks and opportunities for improvement.Lead training sessions and workshops to enhance team members' project management skills.Collaborate with cross-functional teams to ensure resource availability and project alignment.Drive continuous improvement initiatives to optimize project delivery processes.Maintain comprehensive project documentation to ensure transparency and knowledge retention.

Lahore, Punjab, Pakistan

As the Deputy Manager of Product Planning & Dealer Development at Foton JW Auto Park Pvt. Ltd., I play a crucial role in strategic oversight and operational management in Pakistan. Reporting to the Head of Product Planning & Dealer Development, I develop and execute product strategies aligned with business objectives and market trends.Product Planning - Assisted in developing and implementing product strategies and roadmaps. Conducted market research and competitive analysis. Collaborated with R&D, engineering, and marketing teams to define product specifications and features.Market Analysis - Analyzed industry trends, customer feedback, and sales data. Monitored competitor activities and provided strategic insights.Dealer Development - Assisted in dealer network expansion strategies. Evaluated dealer performance and provided guidance to enhance sales and service capabilities. Coordinated training programs for dealers.Cross-Functional Collaboration - Working closely with sales, marketing, supply chain, and finance teams to ensure alignment with product and dealer development strategies.Project Management - Managed multiple projects simultaneously, ensuring timely completion and alignment with strategic goals. Developed project plans, timelines.Customer Focus - Incorporated customer feedback into product planning and dealer development.Market Insights - Conducted in-depth market research, identifying trends, and analyzing competitor landscapes.Competitive Analysis - Analyzed competitor products, recommending enhancements, and innovation.Regulatory Compliance - Ensured products meet industry regulations, standards, and certifications.

Lahore, Punjab, Pakistan

As Deputy Manager Aftersales at Foton JW Auto Park Pvt. Ltd., my role is diverse, focusing on the profitable oversight of operations in Pakistan. Reporting to the Head of Aftersales, I conduct thorough Dealership Facility Audits, implementing Improvement Plans to enhance our network's infrastructure. Coordinating internal and external training programs, I ensure our team stays abreast of industry developments.Vigilant monitoring of Key Performance Indicators (KPIs) and ensuring 100% SOP compliance are central to my responsibilities. I actively evaluate Monthly and Year-to-Date Sales Targets, and contribute to the development of 1S/2S Shops, upholding stringent service quality standards.Extensive nationwide travel is integral, allowing me to strengthen partnerships during dealership visits and gain insights into regional nuances. Strategic planning involves meticulous execution of Fleet Services Activities, ensuring exemplary service for fleet customers.Active in Sales, I evaluate ongoing initiatives, providing detailed reports to the management team. Setting ambitious targets, my approach continually pushes the boundaries of achievement in our Aftersales operations, reinforcing JW Forland leadership in the automotive industry.

Lahore, Punjab, Pakistan

My role as Sr. Assistant Manager Aftersales at Foton JW is to look after the central region in Pakistan overseeing the entire region ensuring it is profitable and running smoothly reporting directly to Head of Aftersales. My key liaisons are with the representatives of the authorized dealerships - 1S 2S 3S, key account customers and the service team.Some of my duties can include:Market surveys for preparation of annual operating budget.Assist in preparing management reports for departmental review. Technical dealership evaluation w.r.t. skilled workforce, equipment, space, branding etc. Ordering parts and supplies as needed at dealerships.Keeping a record of key accounts and financial information.Focusing on customer and dealership retention by building relationships.Maintaining relations with executives and factory representatives.Contacting clients regarding the status of vehicles.Overseeing post-repair services.Managing online POS portal for selling parts.Planning and handling of mobile workshop operations.Training and managing service operatives.

Lahore, Punjab, Pakistan

My role as Assistant Manager Aftersales at Foton JW was to look after the warehouse located at one of our dealership's in the central region in Pakistan. I had to make sure that all the processes are running smoothly. I was reporting to D.M Aftersales Operations. My key liaisons are with the representatives of the authorized dealership where our warehouse was located.Some of duties are mentioned below:Inventory Management:-Maintain accurate and up-to-date records of spare parts inventory.-Monitor stock levels and reorder spare parts as needed to prevent shortages.-Conduct regular audits to verify inventory accuracy and address discrepancies.Order Fulfillment:-Process customer orders promptly and accurately.-Ensure that orders are picked, packed, and shipped efficiently.-Coordinate with logistics and shipping teams to meet delivery deadlines.Customer Service:-Address customer inquiries, concerns, and warranty claims in a timely and professional manner.-Collaborate with the sales team to understand customer requirements and expectations.-Implement strategies to enhance customer satisfaction and loyalty.Team Management:-Supervise dealership's team of warehouse personnel, including spare parts handlers and clerks.-Provide coaching & training to dealership's staff and provide performance feedback to Head Office.-Foster a positive and productive work environment.Reporting and Analysis:-Generate reports on inventory levels, order fulfillment, and aftersales performance.-Analyze data to identify trends and opportunities for process improvement.-Develop and implement strategies to optimize inventory management and reduce costs.

Karāchi, Sindh, Pakistan