As a Customer Service Agent at EBANK, I provide excellent support and solutions to customers across various channels and platforms. I have a Bachelor of Education in English language from Benha University. I have more than two years of work experience in customer service, including cashier at Al Tahan and call center agent at Etisalat. I have multiple certifications in creative thinking, innovation, and customer service from Udemy and Edraak. I excel at exceeding targets, organizing tasks, and ensuring customer satisfaction.