Muhammad Shayan Email & Phone Number

• Leveraged provided leads to proactively engaged with them to create business opportunities, presenting my product as a tailored solution to meet their needs.• Collaborated with Web Developers and Graphics Designers using Slack to customize and update products according to client requirements.• Generated new business opportunities through cold calling and targeted email campaigns.• Conducted extensive research to identify effective client sourcing methods and design & development styles.• Skillfully negotiated with clients to maximize profitability while maintaining strong client relationships.• Leveraged Openphone for effective communication with clients, keeping them informed about project progress.• Coordinated with third-party service providers to outsource required services, ensuring project completion.•Managed client purchase records and invoices in Google Sheets, ensuring accurate documentation.•Participated in daily meetings, actively contributing ideas to enhance client acquisition and profit margins.

• Leveraged Bark to generate new client leads and proactively engaged with them to create business opportunities, presenting my product as a tailored solution to meet their needs.• Collaborated with Web Developers and Graphics Designers using Slack to customize and update products according to client requirements.• Generated new business opportunities through cold calling and targeted email campaigns.• Conducted extensive research to identify effective client sourcing methods and design & development styles.• Skillfully negotiated with clients to maximize profitability while maintaining strong client relationships.• Leveraged Openphone for effective communication with clients, keeping them informed about project progress.• Coordinated with third-party service providers to outsource required services, ensuring project completion.•Managed client purchase records and invoices in Google Sheets, ensuring accurate documentation.•Participated in daily meetings, actively contributing ideas to enhance client acquisition and profit margins.

• Spearheaded customer interactions for a leading Fortune 1 retail industry brand, demonstrating a solution-oriented and empathetic approach to address customer concerns promptly and effectively while prioritizing their needs and urgency.• Leveraged proficiency in Max Dialer, Genesys, and CCA2 tools to efficiently handle customer queries, assess resolutions, and navigate company policies, ensuring customer satisfaction and alignment with organizational objectives.• Distinguished by the ability to streamline call processes, optimizing time management for customers and exceeding standard productivity benchmarks, thus setting a precedent as one of the top-performing employee.• Implemented meticulous record-keeping and internal communication practices utilizing Zoom, remaining abreast of policy updates and organizational changes to enhance service delivery.• Cultivated seamless communication channels with customers, facilitating a smooth order placement process from initiation to completion, thereby enhancing customer experience and loyalty.• Employed Citrix extensively to leverage client-provided applications, equipping customers with comprehensive resources and support to address their inquiries effectively.• Maintained proactive engagement with evolving policies and updates, diligently reviewing incoming correspondence via Zimbra and staying informed through Knowledge Base articles.• Demonstrated a commitment to exceptional customer service by going above and beyond to resolve issues, utilizing various tracking systems to monitor orders across multiple couriers, including FedEx, USPS, and UPS.• Upheld a consistent production schedule in adherence to company standards, utilizing Quartz software to maximize productivity and minimize breaks, thereby ensuring optimal performance and efficiency.

• Utilized recruitment tools including Bullhorn, Dice, Monster, and LinkedIn to source qualified candidates.• Conducted thorough candidate assessments to align their skills with job descriptions.• Stayed current with industry trends and technologies to meet client needs effectively.• Negotiated compensation packages in alignment with candidate expertise and client budgets.• Attended daily scrums and meticulously maintained Google Sheets and Excel records.• Conducted location verification meetings with candidates.• Validated candidates' qualifications through tailored questionnaires.• Assessed candidates' motivations and interests to ensure alignment with job opportunities.• Maintained regular communication with candidates via Vonage to provide updates.• Formatted resumes using Microsoft Word to meet Application Tracking System (ATS) requirements.• Managed a robust candidate pipeline, matching opportunities with their expertise.• Utilized Microsoft Outlook and Microsoft Teams for official communications and team collaboration.• Implemented innovative strategies to enhance client support and foster candidate relationships.• Collaborated as a team player to achieve team and individual KPIs.• Contributed to website migration efforts for the UpBrainery project as a hybrid team member.

• Provided comprehensive post-sales support to clients, ensuring successful project completion and delivery.• Acted as an upsell executive, expanding the company's portfolio by offering additional services to clients.• Collaborated with Web Developers and Graphics Designers using Slack to customize and update products according to client requirements.• Generated new business opportunities through cold calling and targeted email campaigns.• Utilized Adobe Illustrator and WordPress to implement minor client-requested changes, minimizing project delays.• Conducted extensive research to identify effective client sourcing methods and design & development styles.• Skillfully negotiated with clients to maximize profitability while maintaining strong client relationships.• Leveraged Dialpad for effective communication with clients, keeping them informed about project progress.• Coordinated with third-party service providers to outsource required services, ensuring project completion.• Took responsibility for client retention and conflict resolution in cases of dissatisfaction or project delays.• Acted as a floor manager, addressing and resolving issues promptly to retain clients and uphold service quality.• Managed client purchase records and invoices in Google Sheets, ensuring accurate documentation.• Participated in daily meetings, actively contributing ideas to enhance client acquisition and profit margins.

• Held the role of Senior Customer Service Representative, managing customer interactions for four prominent food chain brands (Papa John's, Hungry Howie's, Passport Pizza, and Mici's Italian Pizza), in addition to an Outage Validation client.• Proficiently utilized Call Center Studio (CCS) and Kookoo systems to handle inbound customer inquiries and requests.• Functioned as an order-taking specialist, assisting customers in placing their orders and ensuring a seamless ordering process.• Provided comprehensive after-sales support, ensuring accurate and timely delivery of customer orders.• Demonstrated strong data management skills by maintaining Google Sheets and actively participating in daily scrum meetings to monitor and achieve Key Performance Indicators (KPIs).• Adaptable to various Point of Sale (POS) systems, tailoring service to meet each client's specific needs.• Specialized in customer retention, effectively resolving issues related to undelivered orders and facilitating order corrections or redeliveries.• Maintained real-time dashboard updates in alignment with daily client updates, including price and item modifications.• Maintained ongoing communication with customers, ensuring a seamless order placement process from start to finish.• Assured payment processing and accurate order entry within the system.• Proficiently managed discount codes and offered customers the best available deals to enhance their overall experience.

Karāchi, Sindh, Pakistan

• Managed customer interactions via various platforms including WhatsApp, Facebook, and website chat integration.• Streamlined the order placement process for customers, enhancing their overall experience.• Ensured accurate record-keeping of invoices and managed payment gateways to maintain a comprehensive database.• Coordinated with third-party vendors to secure necessary stock when required.• Efficiently managed inventory to prevent production interruptions and order delays.• Maintained and updated the E-Commerce store in real-time, aligning product availability with inventory levels.• Designed and uploaded new prints/artwork to the store, diversifying product offerings.• Conducted quality checks on inventory and managed inventory storage to safeguard against weather-related damage or quality issues.• Collaborated with third-party vendors to source products not readily available in the market.• Engaged stakeholders in strategic initiatives to foster business growth and brand expansion.• Successfully expanded from a single WhatsApp store to the management of three different E-Commerce websites.• Provided exceptional after-sales service, ensuring timely and accurate delivery to designated locations.• Maintained ongoing communication with shipping companies to facilitate timely order processing and minimize customer delays.• Utilized Google Translate extensively to bridge language barriers and provide superior customer service.• Assumed a managerial role to ensure the production team met deadlines and daily dispatches were executed promptly.• Maintained daily records and invoices in Google Sheets, ensuring data accuracy and accessibility.• Customized and created new stores on Shopify as needed to support business expansion.• Managed data entry, including uploading new designs and removing outdated ones.• Contributed to marketing efforts by creating banners and short promotional videos to drive store visibility and business growth.

Karāchi, Sindh, Pakistan

Served as a Business Development Executive (BDE) in the Lower Interest (LI) campaign

Karāchi, Sindh, Pakistan

Was responsible for uploading products on the website (Magento interface)

Bachelor Of Cyber Security - Bscys, Cyber Security

Intermediate, Computer Science

Intermediate, Computer Science