Muhammad Umar Buba Email & Phone Number

Maiduguri, Borno State, Nigeria

Collect and document feedback and complaints from IRC implementation locations (Adamawa, Borno, Yobe, Katsina, Plateau, and Zamfara) using multiple channels including toll-free lines, suggestion boxes, WhatsApp, and SMS platforms.Translate feedback from local languages (Hausa, Kanuri, Shuwa, and Fulfulde) into English, ensuring confidentiality is upheld.Refer feedback to the relevant sectors through the supervisor as needed.Maintain and manage the IRC complaints and feedback database (CommCare), ensuring timely data entry and accurate categorization of feedback.Ensure complaints are resolved and closed within designated timeframes, facilitating any necessary follow-ups and reporting.Prepare bi-weekly reports detailing complaint categories, status updates, and patterns in community feedback.Participate in the dissemination of program information, including the organization of help desks/information tables during distributions to answer beneficiary questions.Conduct sensitization sessions and promote awareness on accountability mechanisms with community members and project participants.Support training sessions for IRC staff, incentive workers, and community volunteers to ensure quality implementation of accountability and feedback mechanisms.Develop strategies to ensure that all target communities have access to the hotline and other feedback channels, monitoring effectiveness and implementing improvements.Communicate accountability mechanisms effectively to all project stakeholders.Schedule and prepare for field visits, including transport arrangements.Participate in lesson-sharing meetings, workshops, and other collaborative activities to support continuous learning and improvement.Each responsibility is designed to ensure the smooth, accountable, and effective implementation of IRC's complaint and feedback mechanisms while engaging with communities and supporting program improvement.

Maiduguri, Borno State, Nigeria

Collecting feedback from the IRC implementing communities and make referrals if any to the concerned sector.Answering toll-free line calls and record the complaints/feedback in the IRC database template(s).Managing suggestion boxes installed for feedback collection.Translating feedback for Hausa, Kanuri and Fulfulde to English language.Ensuring confidentiality of all information received is upheld and respected.Devising and implementing ways of effectively communicating the accountability mechanisms to all project stakeholders.Designing a strategy and regularly check whether all the target communities have access to the hotline service and other feedback mechanisms.Holding sensitization and awareness session with the IRC project participants in all locations of intervention on accountability mechanisms.Sharing relevant information that can be used in the new projects designs.Participating in lesson sharing, meetings and workshops.Making sure the monthly subscription is paid on time so that the system is always up and running.Maintaining the telephone apparatuses and make sure the batteries are always charged full. Capturing pictures during training and sensitization session for reporting purpose.Summarizing the information and report to the concerned body, systematically and securely.Performing monthly analysis of the complaints and Feedbacks received.

Mubi, Adamawa State, Nigeria

Participated in a two-day training on MEAL, Safeguarding, Fraud Bribery, and Corruption with the enumeratorsLiaised with the Case workers, community volunteers, and community stakeholders/leaders to reach out to the targeted population.Sensitized the community leaders/beneficiaries about the programObserved the enumerators during the data collection exercise.Ensured the selection criteria for the registration were observed.Supported with prepared cards Distribution to the selected participants in Michika and Madagali LGAs.Received and responded to beneficiary complaints.Validated the names of beneficiaries using token numbers, names, and pictures to avoid collection by proxy.Ensured a proper filing system for all complaints and feedback received through feedback boxes and community volunteers.Supported in aggregating CRM data from the field to a Summary CRM database.Translated feedback from local language(s) to English language.Supported in following up on complaints and feedback internal referrals with appropriate offices and sectors.Captured action pictures for reporting purposes during the program session..

Yola, Adamawa State, Nigeria

Locate the site assigned by the supervisor for the registration.Ensured Confidentiality of information provided by the respondent.Ensured informed consent was administered to the participants/respondents.Conducted PDM survey for women beneficiaries on MHM using ODK.Registered IDPs for NFI and cash for rent.Participated in hygiene kit registration in some selected LGAs.Assisted in the interpretation Hausa to Fulani for the respondents that don’t understand Hausa or vice versa.Complied with data collection and management ethics.Participated in field briefing before and after activities in the field.Checked data collected for accuracy and reliability before submission.Uploaded the data obtained in the field to the NRC’s server

Yola, Adamawa State, Nigeria

Assemble, install, test, and maintain electrical wiring, equipment, appliances, apparatus and fixtures, using hand tools and power tools.Diagnose malfunctioning systems, apparatus and components, using test equipment and hand tools, to locate the cause of a short-circuit and fix the problem.Connect wires to circuit breakers, cut out fuse or other components.Inspect electrical systems, equipment, and components to identify hazards, defects, and the need for adjustment or repair, and to ensure compliance.Advice management on whether continued operation of equipment could be hazardous.

B. A. Ed., Islamic Studies, Second Class Upper Division

Certificate, Proficiency Certificate In Management

Middle School Diploma, Electrical Engineering Technologies/Technicians, Lower Credit

Activities and Societies: Research and Travelling