In my role as a Risk and Control Analyst, I am responsible in the investigating and resolution of risk events, identifying root causes, control failures, and implementing corrective measures to prevent recurrence. I manage the development of the monthly Risk Pack, which consolidates key risk data, including loss positions, audit findings, compliance reviews, and fraud prevention metrics, ensuring comprehensive and timely reporting for senior leadership.Collaborating closely with cross-functional teams, including HODs, ITD, and executive management, to review risk events, track action items, and drive effective resolution. Additionally, I conduct thematic reviews to proactively assess cross-departmental risk, enhancing controls and the overall risk management framework.Risk aversion programs are organized, to focus on control testing, gap identification, and process improvement. In addition, I actively contribute to User Acceptance Testing (UAT) for system and process changes, ensuring risk mitigation strategies are fully integrated.Key achievements include reducing material risk incidents by 12%, improving governance processes, and enhancing incident tracking, resulting in a 29% reduction in resolution time. The Risk Pack's development significantly improved communication and clarity for senior leadership, enhancing decision-making. Successful corrective actions across key departments mitigated risks and prevented financial losses, fortifying the overall risk management framework.

As an Operation and Project Delivery Manager at MIDFIELD, I oversaw the end-to-end operations and project delivery for various sports events, managing everything from project award to execution. My role involved ensuring seamless coordination and high-quality execution of both corporate and government-related events, consistently meeting client expectations and project goals.I led the design and implementation of event workflows, collaborating closely with cross-functional teams to ensure timely delivery and alignment with client objectives. In addition to event management, I hosted and presented sports events, utilizing strong communication and presentation skills to engage audiences and promote MIDFIELD's brand.I also contributed to MIDFIELD’s thought leadership by writing and publishing sports-related articles for the company’s tournament websites and social media, helping enhance its online presence. As a match official and coach, I trained aspiring football talents, combining my passion for the sport with my coaching expertise to develop young athletes and contribute to the growth of grassroots football in the region.Through the successful delivery of large-scale sports events, I drove client satisfaction, resulting in repeat business from both government clients and corporate organizations. Additionally, by mentoring aspiring football players, I played a key role in nurturing future talent and promoting community development.

As a Business Analyst in the Auto Loan department, responsibilities included developing and managing business reports to track key performance indicators such as login patterns, disbursed volumes, and monthly performance comparisons, enabling senior management to identify gaps and growth opportunities. Dealer performance was closely monitored to manage sales contributions, optimize dealer relationships, and streamline payment processes.Competitor analysis provided actionable insights into interest rates, market trends, and strategies, contributing to product improvements and policy updates that enhanced market competitiveness. In collaboration with cross-functional teams, key initiatives were driven, such as automating mortgage processes, improving banking workflows, and enhancing loan disbursal methods, resulting in reduced turnaround times and operational improvements.Achievements included a 51% increase in operational efficiency in 2022 and a 45% growth in sales from 2017 to 2022 through data-driven insights and process optimization. These contributions significantly improved both internal processes and customer service.

As a Data Analyst from January 2012 to December 2016, I played a pivotal role in transforming raw data into actionable insights that directly influenced business operations and decision-making. My primary responsibility was managing and generating key business reports, such as Login Reports, Disbursal Reports, and Team-wise Comparison Reports, ensuring timely, accurate, and efficient distribution to senior management for informed decision-making.I was also responsible for monitoring showroom payments, ensuring the timely processing and resolution of payment-related issues, and overseeing auto loan disbursement movements. This involved sending regular updates to the CAD and Credit departments regarding pending files, ensuring seamless and efficient loan processing across all departments.In addition, I utilized data-driven insights to predict and model future business outcomes, identifying key sales opportunities and market patterns. This proactive approach contributed to a 10% revenue increase in 2016. By conducting in-depth market analysis, I was able to identify trends that resulted in a 35% sales increase over the four-year period from 2012 to 2016.I also developed and implemented Key Performance Indicators (KPIs) to monitor sales progress and optimize efficiency, resulting in a 28% improvement in efficiency in 2016. This ability to translate data into business intelligence helped drive significant improvements in operational processes, supporting both short-term and long-term business objectives.

As a Business Development Executive at ICT Solutions from November 2009 to May 2011, I led sales initiatives that drove business growth and established strong, long-term client relationships. I played a key role in securing and managing high-value government projects, delivering tailored solutions that aligned with client needs and fostered ongoing partnerships.By collaborating closely with cross-functional teams, I contributed to the development of customized ICT solutions, presenting compelling value propositions, and negotiating contracts to close deals that expanded the company's client base. I managed projects with budgets ranging from AED 3-5 million, successfully achieving project milestones and delivering results within set timelines.Additionally, I improved customer satisfaction by 25% through the optimization of customer service processes and enhanced client engagement, ensuring a seamless experience and strengthening client retention.