•Used automated information systems to analyze and resolve routine situations•Reviewed and prioritized incoming requests and calls for proper action•Resolved user problems quickly and efficiently•Provided personalized support by fulfilling user requests for information or training on software applications•Conducted technical research to resolve presented issues•Collaborated with team members, including network services, software engineering, and application development, to restore services and identify core problems

•Led store activities, focusing on customer readiness and exceptional presentation standards.•Managed a team, optimizing operations through systematic procedures for merchandise handling.•Established sales goals, forecasting annual quotas to drive business growth.•Employed the PL ROLE model for constructive feedback, enhancing customer relations.•Supervised the selling floor, directing efforts to improve customer experience and sales volume.•Managed customer and colleague flow to meet the dynamic needs of the business.

•Provided product information and personalized recommendations to ensure customer satisfaction.•Maintained store appearance, managed warranty inquiries, and handled various store duties.

•Attained team building, networking, and professional development skills•Geocoded customers data into geographic coordinates from their address•Compliant Database research and reporting•Flood insurance compliance testing

•Completed 6 weeks of intensive training and gained acceptance into a highschool internship program•Attended 3 months of professional development sessions•Engaged in national zoom sessions involving five different regions•Participated in bimonthly individual meetings