* Team Leadership and Process Improvement : Led a team of associates, assigning tasks and allocating manpower effectively, while fostering a collaborative environment to meet daily targets and resolve operational issues. Conducted performance evaluations and provided coaching to team members to enhance skills and knowledge.* Inventory Control and Quality Assurance: Directed inventory management using FEFO and FIFO methods, conducted regular stock audits, and implemented quality controls to ensure the integrity of stock and compliance with safety protocols. Implemented cycle counting and physical inventory counts to ensure accurate inventory levels.* Training and Development: Developed and delivered training programs for new and existing staff, focusing on best practices in warehouse operations and safety protocols. Evaluated employee performance to identify areas for improvement, enhancing productivity and operational excellence.* Safety and Risk Management: Ensured a safe working environment by conducting regular safety audits, implementing corrective actions, and training team members on safety procedures and protocols. Investigated accidents and near-misses to identify root causes and implement preventive measures.* Technology and Automation: Implemented and managed warehouse management systems (WMS) and automated storage and retrieval systems (AS/RS) to optimize inventory management, reduce errors, and increase efficiency. Trained team members on new technology and systems to ensure seamless adoption.* Logistics Coordination and Customer Service: Coordinated with cross-functional teams and external vendors to manage order processing, delivery schedules, and customer service issues, ensuring accurate, timely order fulfillment and effective resolution of discrepancies. Responded to customer inquiries and concerns in a timely and professional manner.

Keep a clean and safe working environment and optimize space utilization.Plan, organize, supervise and participate in daily warehouse operation and activities, including the receipt, documentation, storage, safety and distribution of equipment and supplies and maintenance of inventory.Train, supervise and evaluate the performance of assigned warehouse employees; assign workloads to warehouse workers.Receive, unpack, pack, load, issue, store and deliver materials, supplies.Route, schedule, pack and prepare orders for delivery; load vehicles; schedule and oversee deliveries and pick-ups.Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship).Observe health and safety regulations; maintain warehouse in a clean, safe and orderly condition.Perform other duties as assigned.

Greeted customers as they approached the drive-thru speaker, providing a friendly welcome and taking their orders accurately and efficiently.Processed customer orders using the POS system, ensuring accuracy in item selection, modifications, and special requests.Handled cash, credit/debit card payments, and provided change to customers at the drive-thru window, following cash handling procedures and security protocols.Communicated effectively with kitchen staff to ensure timely preparation of orders and addressed any customer concerns or questions promptly and professionally.Promoted restaurant specials, upselling additional items or combos to drive-thru customers, and encouraged participation in loyalty programs or promotions.Maintained cleanliness and organization of the drive-thru cashier station, including sanitizing equipment, restocking supplies, and reconciling cash drawer at the end of each shift.

Greeted customers as they approached the checkout counter and processed transactions accurately and efficiently using the POS system.Scanned items, weighed produce, and entered prices manually when necessary, ensuring correct pricing and inventory tracking.Handled cash, credit/debit card payments, and provided change to customers, adhering to cash handling procedures and security protocols.Assisted customers with locating products, answering inquiries about pricing, promotions, or store policies, and resolving any issues or concerns.Promoted store loyalty programs and encouraged customers to sign up for rewards, explaining benefits and eligibility criteria.Maintained cleanliness and organization of the checkout area and surrounding space, including bagging items, restocking supplies, and sanitizing equipment.Collaborated with team members to ensure smooth operations and excellent customer service, communicating effectively and providing support as needed.