As an IT Support Engineer at Xcellink, a leading provider of IT solutions and services in Singapore, I have been supporting the project teams in the implementation, installation and configuration of PCs. With 4.5 years of experience in this role, I have developed strong skills in Windows, network, hardware troubleshooting, as well as customer service and communication.I have also obtained the ITIL V4 Foundation certification in IT Service Management, Microsoft Technology Associate (MTA) certification in Networking Fundamentals and the Cybersecurity certification from Emeritus, which demonstrate my knowledge and interest in the latest technologies and trends in the IT industry. My goal is to continue learning and growing as an IT professional, and to contribute to the success and satisfaction of Xcellink and its clients.