Muhilan Muraleetharan Email & Phone Number

Chennai, Tn, In

Sheffield, England, United Kingdom

• Offered outstanding customer service to clients with positive attitude, ensuring their recreational needs and preferences were consistently fulfilled. • Exhibited prompt and professional responsiveness to client’s inquiries, concerns, and requests.• Identifying and reducing possible risks, maintaining safety regulations, and functioning effectively in an emergency.• Managed recreational facilities and equipment, ensuring their maintenance and accessibility. Coordinated equipment setups and maintained inventory records.• Developed strong knowledge about the business operations and the sports and leisure industry.

Sheffield, England, United Kingdom

• Handle inbound calls to assist clients to schedule their NHS appointments and to provide the right information. • Follow the company guidelines and policies to address client queries.• Actively listen to client queries, understand their needs and recommend tailored solutions.• Log every details taken from the calls for data collection purpose.

Chennai, Tamil Nadu, India

• Developed and implemented dynamic Power BI dashboards to monitor production KPIs, resulting in a 20% improvement in visibility and a 15% reduction in response time to production issues.• Conducted customer segmentation analysis using Power BI, driving targeted marketing efforts and improving customer satisfaction.• Collaborated cross-functionally to validate business requirements and optimise decision-making processes through data-driven strategies.• Established proactive SQL database maintenance tasks, achieving a 98% data accuracy rate and enhancing reliability.• Designed an Excel-based inventory optimisation model, leading to a 25% reduction in excess stock and a 30% decrease in carrying costs.

Chennai Area, India

VISKAR BIM Technical Engineer.• Tested and analysed Viskar BIM software, identifying and resolving technical issues to enhance project efficiency.• Optimised construction sequencing through BIM data analysis, resulting in faster project delivery and cost savings.• Developed a BIM database for facility management, giving stakeholders real-time access to critical information.• Conducted BIM training sessions to empower project teams with advanced skills, driving collaboration and performance improvement.

Chennai Area, India

• Supervised end-to-end activities required at the project site• Ensured quality control at site and checked the progress according to the drawings• Involved in day-to-day management of the site, including supervising and monitoring the site, labor force and the work of any sub-contractors and efficiently organizing the site facilities

Master Of Science - Ms, Big Data Analytics, Distinction

• Dissertation: Led an in-depth analysis using business intelligence and data analytics techniques to predict restaurant sales, employing.

Bachelor’S Degree, Civil Engineering, First Class

Education record