Muhilan Muraleetharan Email & Phone Number

Chennai, TN, IN

Sheffield, England, United Kingdom

• Offered outstanding customer service to clients with positive attitude, ensuring their recreational needs and preferences were consistently fulfilled.
• Exhibited prompt and professional responsiveness to client’s inquiries, concerns, and requests.
• Identifying and reducing possible risks, maintaining safety regulations, and functioning effectively in an emergency.
• Managed recreational facilities and equipment, ensuring their maintenance and accessibility. Coordinated equipment setups and maintained inventory records.
• Developed strong knowledge about the business operations and the sports and leisure industry.

Sheffield, England, United Kingdom

• Handle inbound calls to assist clients to schedule their NHS appointments and to provide the right information.
• Follow the company guidelines and policies to address client queries.
• Actively listen to client queries, understand their needs and recommend tailored solutions.
• Log every details taken from the calls for data collection purpose.

Chennai, Tamil Nadu, India

• Developed and implemented dynamic Power BI dashboards to monitor production KPIs, resulting in a 20% improvement in visibility and a 15% reduction in response time to production issues.
• Conducted customer segmentation analysis using Power BI, driving targeted marketing efforts and improving customer satisfaction.
• Collaborated cross-functionally to validate business requirements and optimise decision-making processes through data-driven strategies.
• Established proactive SQL database maintenance tasks, achieving a 98% data accuracy rate and enhancing reliability.
• Designed an Excel-based inventory optimisation model, leading to a 25% reduction in excess stock and a 30% decrease in carrying costs.

Chennai Area, India

• VISKAR BIM Technical Engineer.
• Tested and analysed Viskar BIM software, identifying and resolving technical issues to enhance project efficiency.
• Optimised construction sequencing through BIM data analysis, resulting in faster project delivery and cost savings.
• Developed a BIM database for facility management, giving stakeholders real-time access to critical information.
• Conducted BIM training sessions to empower project teams with advanced skills, driving collaboration and performance improvement.

Chennai Area, India

• Supervised end-to-end activities required at the project site
• Ensured quality control at site and checked the progress according to the drawings
• Involved in day-to-day management of the site, including supervising and monitoring the site, labor force and the work of any sub-contractors and efficiently organizing the site facilities

Master Of Science - Ms, Big Data Analytics, Distinction

• Dissertation: Led an in-depth analysis using business intelligence and data analytics techniques to predict restaurant sales, employing.

Bachelor’S Degree, Civil Engineering, First Class

Education record