Delivery Management,Vendor Management,Incident Managaement & People management

HCL Services LtdArea Manager – Life Cycle Service June 2014 – September 2015 Area Manager – Life Cycle Service-Nagpur. Team Size – 80. 25 Direct Reportees. Manage, control and monitor the various Service level to the customer.  IT budgeting (OPEX/CAPEX) & plan allocations to various quarters. Meeting AOP.  Ensure the continuous business operations through contingency planning and implementation and integrity through Existing and New Customer as well as the… Show more HCL Services LtdArea Manager – Life Cycle Service June 2014 – September 2015 Area Manager – Life Cycle Service-Nagpur. Team Size – 80. 25 Direct Reportees. Manage, control and monitor the various Service level to the customer.  IT budgeting (OPEX/CAPEX) & plan allocations to various quarters. Meeting AOP.  Ensure the continuous business operations through contingency planning and implementation and integrity through Existing and New Customer as well as the free cash flow.  Responsible for the overall direction, planning and control of all aspects related to the Region and its functions - i.e. Accounts, Admin etc.  Efficient management of technical services delivery to the organization.  General management of IT within the organization.  Manage the fast paced growth in the number of processes and the expansion of existing business processes.  To manage and Mentor the Team.  Guarantee continuous business operations for better Net Promoter Score [NPS].  Guarantee the supply of professional IT expertise required by the organization that is motivated to pursue common goals with the business.  Vendor Management and vendor pay-outs.  Manage the Attrition rate. Show less

I contributed as a back office support pro at ICICI, specializing in MIS and hardware support.