• Effective Project Management: Monitoring project timelines, budgets, and resources driving 15pp customer experience improvement, 15X bot automation, and 10% lower operational costs• Facilitating cross-functional brainstorming sessions, with innovative solutions adopted to mitigate challenges and % increase in process efficiency• BOT development: Leading team of 3 in content evaluation, improved BOT alignment with business and compliance standards, resulting in CSAT improvement and higher BOT resolution rates• Enhancing CSAT: Analyzing tickets, achieving reduction in common issues elevating overall CSAT scores• Spearheading the automation of repetitive and manual tasks, resulting decrease in manual intervention

Small Business Insurance on a Digital Mode:- Plotted Perceptual Map with ICICI & 10 competitors in B2B insurance, based on a survey of 280+ prospects- Devised Questionnaire for SMEs & carried customer segmentation with K-Means clustering to 4 segments

• Responsible for mapping end to end requirement for Airtel with Yearly Contract Closures of Product Business which included Optical Fibre Cables and Passive Connectivity Solutions• Analysing new market opportunities in Airtel, bidding and winning the contracts along with the KPI to maintain good margins• Brainstorming along with providing effective and efficient solutions to Airtel’s Team with the challenges in networking and deploymentAchievements:• Received the Star Performer Award for managing the Airtel TechSpark Event successfully• Appreciated for becoming the First Partners to establish the latest fibre design cable (G657A2 fibre) to Airtel along with the installation of the same across pan India• Only person to be deployed in STL Gurgaon office as Account Manager for Airtel out of 75 GETs including me working at the plant

• Perform the tasks of assisting project manager and senior engineers in executing HVAC and Plumbing Systems for Sterlite Technologies’ new plant, Project Gaurav which will produce 100 metric tons of optical fibre• Responsible for planning and coordinating with the execution phases of HVAC engineering work. Planning with the vendors including Shapoorji Pollonji, Sterling & Wilson, Schneider Electric and CBRE team.

• Responsible for driving New Sales and total Account Management activities of Polestar Solutions applications for the Business Intelligence platform for Enterprises• Support all pre-sales activities of the company• Hunting of Prospects using social media tools/Databases/Sites• Maintaining the relationship with the Software OEM (Qlik) through routine calls/meetings to discuss on the leads and account mapping