A dedicated Network Operations professional with 5 years of experience across NOC engineering, help-desk support,and field network management. Specializing in network monitoring, troubleshooting, and infrastructure optimization, Ihave successfully managed critical operations for the Pune Smart City Project. My expertise spans across: 2 years as aNOC Engineer, where I ensured 99.9% network uptime, managed Cisco access points, and issue resolution forcomplex network problems using tools like Cisco Prime, Firepower, and PRTG. 1 year as a Help-desk Engineer,providing first level technical support, handling service tickets, and collaborating with NOC teams to enhance overallservice delivery. 2 years as a Field Network Engineer, where I set up and maintained network hardware (Ciscoswitches, access points) optimized network performance, and delivered on-site troubleshooting at various physicallocations. With good understanding in network protocols (TCP/IP, VLAN, STP), and hands-on experience in tools likeCisco Firepower, VM ware, Cisco Sites cope, WLC 8540, and HP Service Manager, I am well-equipped to contributeto the efficient management of network systems, improve operational processes, and mentor teams to elevate technical capabilities.