To ensure standards of cleanliness, hygiene and tidiness in all Bedrooms /corridors /function rooms /public areas are maintained,•Supervising the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest standards.•Subject to levels of business the housekeeper will be expected to also service rooms. b) Ensuring the upkeep of vacant rooms.•Replenishing brochures and paper goods throughout the bedrooms/hotel.•Maintaining an orderly storeroom and trollies.To ensure customer satisfaction is maintained by,•Ensuring guest laundry is collected, charged and returned to the guest in a speedy and accurate fashion.•Ensuring guest property left behind is logged and stored in a secure location for lost property.•Resolving any guest problems or complaints when possible and ensuring management are kept informed.•Take action any maintenance requests in order to comply with the hotel’s established quality standards and ensure guest satisfaction.To set and maintain standards of service commensurate with the standing of the hotel,•Managing a stock control and ordering system to ensure availability of stock and cost control to maintain costs to a minimum.•attending any appropriate off and on the job training courses.•Wearing a clean and suitable uniform and name badge at all times.•Implementing the hotel’s good customer relations policy, including politely addressing guests and colleagues at all times.To ensure the department is operated within the Legal Framework by,•Immediately reporting and documenting to management any observed or known safety hazards, conditions or unsafe practices and procedures.

Supervising, delegating and monitoring everyday housekeeping tasks across the entire hotel.Ensuring all housekeeping activities are performed in compliance with hotel policy.Assumed responsibility of inculcating all requisite techniques and skills of housekeeping staff.Maintaining the quality of housekeeping activities with routine checks.

Preparing and effectively carry out Deep Cleaning Schedule, Weekly, fortnightly cleaning schedule, Carpet Shampooing Schedule, Floor Polishing Schedule, Pest Control, Window Cleaning Schedule. Trained cleaners in proper chemical usage safety and use of all equipment.Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.Efficient and effective productivity.Maintained departmental rules and responsibilities.Enforced key control procedureRecords data regarding work assignments, personnel actions, and time cards.

Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor.Create a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.Maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel's procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment. Inventory Management: Doing monthly/quarterly and annual inventory for the department and assisting to supervisor to maintain the par stocks.