- One of the Overseeing a team lead of 40+ members, ensuring smooth contact centre operations and providing effective leadership and guidance.- Managing the UAE government social support scheme from the Ministry of Community Development, coordinating its implementation across 100+ retail outlets in the UAE.- Handling Department of Economic Development (DED) concerns, consumer complaints, and related issues across the UAE.- Collaborating with cross-functional teams to develop and implement efficient processes and workflows, improving overall operational effectiveness.- Monitoring key performance indicators (KPIs), analysing data, and identifying areas for improvement to optimize customer satisfaction and achieve organizational goals.- Leading regular huddles and team meetings to foster a positive and collaborative work environment, motivating team members to excel in their roles.- Ensuring compliance with industry regulations, company policies, and quality standards in all customer interactions and retail operations.

Results-driven Senior Customer Relationship Officer with extensive experience managing customer interactions and driving satisfaction in the dynamic Ecommerce industry. Proven expertise in overseeing contact center operations across the UAE, Oman, and Kuwait, with a focus on online delivery concerns, website-related matters, IT, and accounts. Committed to delivering exceptional customer service and building lasting relationships to ensure business growth and success.Responsibilities:• Managing and optimizing customer interactions across multiple channels to ensure seamless online delivery experiences and prompt issue resolution.• Collaborating with cross-functional teams to streamline website processes, enhance user experience, and increase online sales conversions.• Overseeing IT-related concerns, ensuring a reliable and user-friendly online platform for customers.• Handling accounts and financial transactions with precision and accuracy, adhering to established procedures and compliance standards.• Analysing customer feedback and data insights to identify areas for improvement and implement targeted solutions.• Developing and implementing customer-centric strategies to boost loyalty, retention, and repeat business.• Ensuring compliance with industry regulations, privacy policies, and data protection practices.

Dedicated and accomplished Coordination Officer with a proven track record in seamlessly connecting goods vehicles to corporate dealers and companies. Equipped with a comprehensive understanding of the industry, I excel in conducting client meetings, managing databases, and monitoring the performance of sales executives.Responsibilities:•Communicating with clients or employers about project, event or campaign expectations and goals.•Delegating tasks to appropriate team members.•Support the coordination of Board activities including meetings, and board updates.•Supporting other teams with various administrative tasks.

Experienced Assistant Manager with a strong background in legal paperwork and comprehensive support for entrepreneurs and startups seeking to establish their ventures in the UAE and other GCC countries. Proven expertise in managing end-to-end processes, from legal documentation to office setup, combined with effective leadership of a dynamic sales team.Responsibilities:•Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.•Building and maintaining profitable relationships with key customers.•Resolving customer complaints quickly and efficiently. •Meeting with managers in the organization to plan strategically.•Overseeing the relationship with customers handled by your team.

Dedicated Operation and Safety Assistant with a successful background in fly Dubai Terminal operations. As a third-party staff member under Siemens, I play a crucial role in ensuring terminal conveyor operation and safety. Working closely with the Safety Incharge Officer, I conduct inspections, monitor surveillance, and respond to emergencies promptly. Additionally, often i do safety training and staff documentations.Responsibilities:•Collaborate closely with a third-party staff member to support Terminal operations.•Lead safety training sessions for terminal staff to enhance awareness and adherence to safety protocols.•Play a pivotal role in ensuring smooth and efficient conveyor operation within the terminal.•Conduct regular inspections of terminal facilities and equipment to identify potential hazards and ensure compliance with safety regulations•Maintain accurate and up-to-date documentation related to safety procedures, incidents, and training activities.•Monitor surveillance systems to promptly address any security breaches or safety concerns.

•Write and deliver news stories with the reader’s perspective in mind.•Receive assignments or investigate news leads/tips.•Collect, verify and analyze thoroughly newsworthy information.•Reviewing final layouts and suggesting improvements when necessary.