Belkis M. Email & Phone Number

• Oversee client relationships in the Middle East region. I successfully enhanced customer satisfaction and drove revenue growth through strategic relationship management and proactive engagement. Ensuring that our services consistently met and exceeded customer expectations.• Main point of contact for key clients, achieving a 25% reduction in response times to inquiries and concerns.• Proactively drove team performance, consistently exceeding sales targets and significantly boosting company revenue.• Managed procurement for the Middle East region, negotiating with suppliers to enhance profit margins and response times, resulting in a 20% increase in regional profit margins.• Collaborated with internal teams to optimize processes and ensure timely deliveries, improving overall customer experience and satisfaction.

Miami-Dade County, Florida, United States

• Work closely and cooperatively with the Manager of the Job development and placement department to achieve the objectives.• Responsible for the planning, organization, administration, and supervision of the daily operations and functions of the job placement department.• Responsible for interviewing, hiring, and training employees; plan, assign and direct work; evaluate performance; reward, develop, and discipline employees; handle complaints and resolve problems; assist with the coordination of Leave of Absence when appropriate.• Supervise staff while providing case management, counseling, crisis intervention, and placement services and managing documentation.

Weston, Florida, United States

• Established cross-functional emergency response strategies to expedite the shipping process for orders that were stuck and delayed in the warehouse, achieving a significant increase in MEA Region's billing for Q2.• Managed purchase orders for the Caribbean and Middle East region, negotiating with vendors to achieve better profit margins, response times, and increased customer satisfaction. • Effective response in the channeling of 100 % of claims for orders, returns, and credit notes.• Serve as the first point of contact to support the Caribbean team in handling customer service and purchase orders, ensuring profitable purchases with the best possible margin. Exceeded order target at 125% of Q4 2021 and Q1 2022.

Miami

• Implemented and monitored individualized placement plans to achieve customers’ employment goals. Provided effective job placement services according to the individual placement plan to help people with barriers to employment.• Prepared and delivered personalized training in employability skills to 100% of the participants, achieving a considerable increase in self-confidence and improved performance in job interviews.• Developed and engaged effective connections with potential employers through informational interviews, networking, and job fairs events to build long-term employer partners that lead to job opportunities for participants.• Implemented effective support and training, resulting in 85% of participating employees staying motivated and successfully completing the 90-day trial.• Updated participant’s information and records, made monthly reports, updated the system and the files on a regular basis, following the pertinent norms and procedures, and compliance with the policies and audits.

Miami, Florida, United States

Prepared comparable market analysis, purchase contract and negotiated for purchase and sale of properties.Contributed to team meetings and attended training seminars

Vancouver, Canada Area

Provided Spanish tutoring for Children and Teens, and Spanish teaching to adults

Vancouver, Canada Area

Member of the board of directors since the beginning of the creation of the Vancouver Latin American Cultural Centre: VLACCResponsible for the design of the organizational structure, and the descriptions of the initial structure's positions.Led the selection process of the consulting firm responsible for the feasibility study, and participated in the support team to manage fundraising events, and in the visits to present VLACC to Latin American embassies and consulates.

Vancouver, Canada Area

Part of The Peer Support team working under the Counselling & Disability Services, participated in many activities which includes conducting orientation for ESL students, helped students with the different college forms, assisted students during the admission process and with the financial aid process. Offered support to Spanish speaker students who needed interpretation services during their counselling and advision sessions as well as in medical appointments at the College, and also assisted in college-wide events organization/logistics such as Convocations, Awards days, and Mental Health Awareness Days, among others events.

Caracas Area, Venezuela

Resourceful HR advisor who provide outsourced HR, recruiting and HR staffing services for a wide range of Small Companies. Experience in organizational restructuring and job design, recruitment and selection of personnel.

Behavioral Health Case Manager-Provisional

Certificate In Human Resource Management

Bachelor'S In Psychology, Industrial And Organizational Psychology, Degree

Educators’ Training & Improvement Diploma, Education, Diploma