Mujtaba Quadri Email & Phone Number

Essential Functions:Manage a specific portfolio to materially reduce overdue accounts (+60, +90, etc.) over time on both a dollar and percentage basis in alignment with quarterly objectives.Ability to meet and exceed established team and individual collections goals and KPIs.Negotiate with customers to resolve outstanding balances securing mutually beneficial payment arrangements to maximize cash collections.Escalate accounts for assistance with collections in accordance with the established escalation path.Reconcile and resolve customer discrepancies caused by missing invoices, billing errors, unapplied and misapplied cash providing customers with copies of invoices and statements upon request.Understanding of and compliance with all applicable Federal, State and Local laws and regulations that regulate the collections industry.Work tangentially with other departments and teams to resolve and maintain compliance of company policies and procedures.Maintain regular and reliable attendance.

Houston, Texas, United States

Primarily, contacting customers by phone, email, or automated dialer.Aside from phone calls, perform account research to identify opportunities to maintain the account including skip tracing, entering accounts for disconnect of service, requesting an updated or corrected letter, escalating account issues to the correct departments, etc.Monitor assigned past due inventory.Contact customers and analyze account information to determine what action should be taken.Provide research on customer accounts to other work groups or customers as needed.Establish payment arrangements consistent with Sunnova policy to help customers resolve outstanding balances.Handle inbound customer telephone calls and provide resolution to these calls to prevent escalations.Request updates on outstanding cases, enter new cases, or comment on existing cases as needed for the situation.Perform account maintenance including accurate note taking, updating demographics, removing bad phone numbers, etc.Demonstrate a good customer service approach with the use of soft skills to ensure that we are keeping our delinquent accounts down while simultaneously providing a positive customer experience.Perform other functions as assigned.Reports to: Collections Supervisor

United States

Resolution Billing and customer service inquiries.Resource Allocation staffing need.Research and predict business growth potential. Analyze data production, present projected trends and solve critical company needs.

Katy

Benefits Advocate Specialist Call Center Assist employees with enrollment through benefits Answer questions or concerns Advocate on behalf of employees with insurance companies in regards benefit questions or claimsExplain types of benefits company providesSpecial projects and company reports for employer for statistics and analytics.

• Sales Producer cross selling products • Run, operate, and supervise the Insurance department. • Maintain handle all appointed companies and develop charts, sales log, and production reports. • Provide excellent customer service. • Meet and greet new and existing customers in office, through marketing, or over the phone. • Solicit sale of new or additional services/products, resolve customers billing complaints. •Determine charges for services requested, collect deposits/payments, and confer with customersby telephone or in person for sales or to suggest items. • Organize and maintain sales floor, filing,proficient opening and closing procedures. • Assist customers with further inquiries through new or existing sales, endorsements,reinstatement's. • Scheduling appointments, trafficking through high volumes of calls and walk in's. • Obtaining customer confidentiality. • Create innovative projects and methods for marketing and obtaining leads. • Prepare day to day activities to achieve goals. • Participating in cold calling up to and not limited to 50 to 100 calls a day. • Multi task with customers systems and co-workers. • Underwriting quotes/policies.

• Sales Producer cross selling products • Provide excellent customer service. • Meet and greet new and existing customers in office, through marketing, or over the phone. • Solicit sale of new or additional services/products, resolve customers billing complaints. •Determine charges for services requested, collect deposits/payments, and confer with customersby telephone or in person for sales or to suggest items. • Organize and maintain sales floor, filing,proficient opening and closing procedures. • Assist customers with further inquiries through new or existing sales, endorsements,reinstatement's. • Scheduling appointments, trafficking through high volumes of calls and walk in's. • Obtaining customer confidentiality. • Create innovative projects and methods for marketing and obtaining leads. • Prepare day to day activities to achieve goals. • Participating in cold calling up to and not limited to 50 to 100 calls a day. • Multi task with customers systems and co-workers. • Underwriting quotes/policies.

• Provide excellent customer service. • Meet and greet new and existing customers in office, through marketing, or over the phone. • Solicit sale of new or additional services/products, resolve customers billing complaints. •Determine charges for services requested, collect deposits/payments, and confer with customersby telephone or in person for sales or to suggest items. • Organize and maintain sales floor, filing,proficient opening and closing procedures. • Assist customers with further inquiries through new or existing sales, endorsements,reinstatement's. • Scheduling appointments, trafficking through high volumes of calls and walk in's. • Obtaining customer confidentiality. • Create innovative projects and methods for marketing and obtaining leads. • Prepare day to day activities to achieve goals. • Participating in cold calling up to and not limited to 50 to 100 calls a day. • Multi task with customers systems and co-workers. • Underwriting quotes/policies.

• Provide excellent customer service. • Meet and greet new and existing customers in office, through marketing, or over the phone. • Solicit sale of new or additional services/products, resolve customers billing complaints. • Determine charges for services requested, collect deposits/payments, and confer with customers bytelephone or in person for sales or to suggest items. • Organize and maintain sales floor, filing, proficient opening and closing procedures. • Assist customers with further inquiries through new or existing sales, endorsements,reinstatement's. • Scheduling appointments, trafficking through high volumes of calls and walk in's. • Obtaining customer confidentiality. • Creating projections of sales/agent performances reports. • Creating schedules and duties for employees. • Supervise staff in ordnance to company policies and procedures • Delegate responsibilities to employees to meet goals and help with any inquiries. • Create profiles for claims, obtain photos of vehicles, submitting documents and photos for adjusters. • Multi task with customers systems and co-workers. • Report to upper management for any resolutions between staff and customers.• Train new agents. • Underwriting quotes/policies.

• Provide excellent customer service. • Meet and greet customers, deliver satisfaction, establish warm friendly environment. • Solicit sale of new or additional services/products, resolve customers billing complaints. • Determine charges for services requested, collect deposits/payments, and confer with customers bytelephone or in person for sales or to suggest items, offer reward card plan. • Efficient in stocking inventory. • Assist customers with further inquiries. • Organize and maintain sales floor, audit merchandise, complete opening and closing procedures. • Proficient in shipping and receiving USPS UPS packaging. • Experienced in various copy and printing projects few examples include: creating businesspresentations, business cards, flyers, posters, invitations, lamination, personalized stamps and faxes. • Grand product knowledge over various technological devices and repair services some examplesinclude tablets, laptops, computers, hard drives, printers' wireless modems, routers. • Multi task with customers systems and co-workers.

• Provided excellent customer service • Meet and greet customers and establish warm friendly environment. • Determine changes for services requested. • Determine transactions verify personal or commercial checks and personnel. • Collect deposits/withdrawals/payments/Money Orders and other services. • Confer with costumers by telephone or in person for sales opportunities or to suggest items, offervariety of services from new or upgraded accounts, credit cards or credit card protections, onlinebanking to bill pay, direct deposits and refer them to bankers. • Assist customers with further inquiries, and resolve costumers account complaints. • Cash handling experience up to but not limited to $25,000 dollars on daily basis. • Pay close attention to detail on every transaction while working in timely manner. • Organize and maintain sales floors, audit vault, complete knowledge of opening and closingprocedures. Multi task with customers systems and co-workers.