Reporting to Country Head.- Responsible to establish standards and KPIs as per BMW Standards and liaison with BMW Middle East for all matters regarding service performances, reporting and customer satisfaction- Responsible of setting Budget, Business targets for four Aftersales centers and follow through with After-Sales team. - Supervising Customer relations and services through systematic customer followup and feedbacks. - Supervising Training activities in Budgeting and Planning.- Assesing and recommending After-Sales business plan and efficiency based on KPIs monitoring. - Ensuring smooth functions at all levels through operational audits of systems, procedures and equipment.

Reporting to Director Commercial and Martketing- Functioning as department head and managing budgeted expenses.- Developing system and procedures for smooth operations and standardizations.- Establishing in house maintenance of refrigeraion and power generation equipment- Mangement of Refrigerated Cargo Transportation enroute NATO supply lines to Afghanistan and local clients- Responsible for development of Team of Technical Staff.

Reporting to Project Manager & Director- Responsible for Managing QA/QC documentation and reporting of project progress on Gas Pipeline laying project for BHP Billiton- Pakistan- Site incharge for Hydrotesting under Australian standards- Lead field team in preparation of Tender documents and Procurement planning for Fotco Jetty at Port Qasim.

•Managed Workshop Team & Activities in Maintenance and Warranty•Developed Workshop Management Tools•Warranty Defect Analysis of Fitment Faults (OEM).•Conducted Awareness Campaigns of Free car AC Checkup •Prepared Annual Objectives and Action PlansImplementing and Auditing ISO-9001, TS-16949, ISO 14001 at Workshop

•Responsible for implementation of Toyota Standards at Dealership level.•Developing Standard Operating Procedures for dealerships.•Monitoring dealership network in terms of Business Performance Indicators and Major Service Indicators•Preparing Monthly Management reports on Dealership network performance.•Participated in National & Regional meetings and presented future targets.•Conducted Focused Trainings and Customer Care Skills training.