• Coordinated with Level 1 technical support specialists to take over calls outside their level of support and assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.• Onboarded and trained all incoming junior tech support specialists.• Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket.• Salesforce lighting test and Enterprise… Show more • Coordinated with Level 1 technical support specialists to take over calls outside their level of support and assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.• Onboarded and trained all incoming junior tech support specialists.• Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket.• Salesforce lighting test and Enterprise Microsoft Teams. Microsoft Teams, Zoom, Infra and Video/voice Certified, Weekly technical teams call to provide the update on the device, firmware release, known issue under JIRA• Managed all the service part in order to provide the service and replacement globally.• Managed the Employee performance report and present their performance and improvement area on weekly and monthly basis. Show less

- Priority Incident (P1 & P2) for Live Support with multiple teams- No Boot and No Internet for Operating Systems.- Support Provided for Email Clients (Outlook, Thunderbird, etc.)- Operating System Configuration and Installation.- Support provided for application crash and feature failure.- Computer Optimization and Memory management.

- The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit… Show more - The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.- Accountable for reducing delinquency for assigned accounts.- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.- Enlist the efforts of sales and senior management when necessary to accelerate the collection process.- Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.- Establish and maintain effective and cooperative working relationships with dealers and sales. Show less