• Process management, stakeholder management, and Automation Lead• End-to-End support on consulting project, effort estimation & development • Supporting and managing my team in Data Analysis, Reporting, and Automation• Managing different processes and team size of 20 individuals • Data & reporting using various Tools & Technologies available i.e., Oracle, SQL-Server, IBM-Cognos, AQT, Hyperion, VBA, MS-Access, and MS-Excel• Responsible for reports/projects delivery within the defined timelines • Gathering stakeholder requirements• CMMI integration across my processes• Acquiring business knowledge and drive process improvements• Meeting the team members and understanding team requirement and drive skill enhanced improvements• Put in controls i.e., Review Mechanisms in place and ensure internal review. Manage own deliverables vis-à-vis team deliverables and ensures all the SLAs are met. Adhere to reasonable operational requests from the ManagementAPPLICATION DEVELOPED & IMPLEMENTATIONS:1. Unit Cost Modeling for GVWB2. FMLAssist3. AURA4. Cmmi File Compiler5. Screenshot Recorder6. Email Drafting Solution7. Governance & Tracking FrameworkTools Used: VBA / SQL Server / MS-Access Role: Designing, coding and implementation. Responsibilities: Analyzing client requirement, designing database, program flow, coding and support.

RESPONSIBILITIES: • Reporting automation and Application Development• Developing & Modifying reports in SAP Business Objects • Uploading reports to the repository to the required group of the users and assigning the report • Fixing faults in reports on SAP Business Objects platform• To work with universe in case any object needs to be added or deleted. Also, resolving loops in that, by coordinating third party contractor Subex• CAT testing for faults OBI v/s BO and monthly SLA-KPI Dashboard for the process• User ID Management, BO user ID Creation, passwords reset, granting access level and Disable/Enable User account by using BO Supervisor. Downloading Business Object on user’s PC including Oracle• Data analysis for SLA KPI Dashboard, VBA automation and shorten the workKey Projects:• Attendance & Roster Management System• Cash Flow Forecasting System• CGNS Manager Assistant• SLA-KPI Dashboard• Leave Planner System• Missing Invoice Reporting SystemTools Used: VBA / SQL Server 2000 / MS-Access / BORole: Designing, Coding and ImplementationResponsibilities: Requirements Gathering, Effort Assessment, Program Flow, Project Manager

RESPONSIBILITIES:Automating the task through macro based reporting and developing applicationsResponsible for All the Automations within the ICC Dept. Real time monitoring and Aux management.Maintaining database in SQL- Server 2000 for calls taken by Agents for the productivity.Client handling and sending daily level and monthly report to the client.APPLICATION DEVELOPED & IMPLEMENTATIONS:1. Revenue Dashboard Billing System for different Line of Business of BTGS.2. Skill / Aux Reporting System.3. Graphing System to display the volume trend.4. Headset Tracking System.5. Team Briefing System.6. Interval wise Target v/s actual call report.7. Performance report for all LOBS.8. Automated Mailing System to send updates.Tools Used: VBA / SQL Server 2000 / MS-Access / Crystal Reports 10 / 11. Role: Designing, coding and implementation.Responsibilities: Analyzing client requirement, designing database, program flow, coding and support.

RESPONSIBILITIES:Service Improvement and Client handling.To fetch the raw data from CMS and updating in database to generate various internal reports. Delivery of MTD reports to our clients on time. ACD reports for all processes namely: Agent Detail (daily), Agent Summary (Daily), TL TC Summary (Daily), MTD (Daily), and Finedge Dimension (Monthly).Maintained database for ACD. APPLICATION DEVELOPED & IMPLEMENTATIONS:1. Automated Audit Sheet Applications for Quality.2. Automated Agent Break Tracker. Tools Used: Oracle Forms 6i (D2K) / Oracle 9i / SQL Server 2000 / Toad and Crystal Reports Role: Designing, Coding and implementation. Responsibilities: Analyzing client requirement, designing database and program flow, coding and support.