Engineer - It
Current• Maintaining the process and quality of Printers and Plotters.• Helping the technical team by Analyzing typical problem(Troubleshooting)• Configuring all types of Printers , Deskjets , Laserjets and Multifunction Printers. • Part planning.• Maintenance of all types of HP Scanners.• Specialization in all Types of HP LaserJet And DeskJet Printers. For ex: Hp LaserJet 9040MFP• Installation and Configuration of all types of softwares.• LDAP and E-mail configuration on MFP Printer for ex:-HP LJ 9040 MFP.• Coordination with help desk and users to resolve call escalation.• Managing and handling high priority calls like CMD, DIR • Configure, installation and troubleshooting of Cannon and Ricoh printers.• Call log to HP and handle warranty case.• Laptop - Desktop handling • Installation of windows 2000,2003 XP, 2007, 2008 & all types of driver.