Respond to customer inquiries via phone, email, and chat · Resolve customer complaints and issues in a timely and professional manner · Process orders and returns.Maintain accurate customer records and update information as needed.Collaborate with other departments to ensure customer satisfaction.Assist with training new customer service representatives. Handle the pan India service centre and engineers.Resolved the customer queries according to TAT.

Responding to customer queries in a timely and accurate way, via phone, email or chat.Identifying customer needs and helping customers use specific features.