Mukesh Kumar Email and Phone Number

Strategies customer support plan to increase revenue through service and parts sales across markets.Formulates plan for ensuring proactive service across markets to create delightful customers by meeting their requirements in time.Monitoring and tracking Govt. tenders for service contract & spares supply.Ensures minimum rectification time for machines under warranty or post warranty.Visit customers on a regular basis to promote customer value offerings from the organization end and also to establish a good relationship with them.Reviews customer complaints, feedback, AMC visits, pending service request and service revenue status on a daily basis.Actively involved in machine maintenance and repair activities.Accountable for visiting customer site regarding commissioning, maintenance and breakdown of equipment for conducting minor/major repairs at site.Ensuring & monitoring Top quality Prompt Service & Support, Periodic Training Programs, Technical up-gradation sessions for Operators & Executives, as well as for all our Engineers.

Overall responsible for planning, scheduling preventive maintenance, break-down maintenance of all machines in UP.

Preventive maintenance, break-down maintenance of Road Construction Equipments.

Holds the distinction of solving the uneven challenging problem of hydraulic system of Concrete Pump resulting from Mechanical structure failure and achieving the target of A.M.C & Parts sale.

Accountable for visiting customer site regarding commissioning, maintenance and breakdown of equipments for conducting minor/major repairs at site.