Escalate IT issues to the IT Manager where necessary• Responsible for managing backups and tape rotation• Diagnose and resolve technical issues• Undertake small to medium-sized IT projects as instructed by the IT Manager• Provide desktop and server support• Support and maintain MS Server/Desktops and MS Exchange• Setting up and configuring new laptops and desktops• Install authorised software to laptops and desktops• Ensuring security and upgrades are applied and kept up to date on desktops and laptops• Antivirus installation to all desktops and laptops• Fault-finding to laptops and desktops• Reporting faults and maintaining logs on servers, desktops and laptops• Completing internal user moves including phones• Patching of network and phones• Making of Cat 5 e network cables were necessary• Ensure all logs for equipment and users are maintained• Setting up and configuring new core servers• Installing authorised software to core servers• Ensuring patches and upgrades are applied to core servers• Fault-finding to core servers• Creating purchase requisitions for IT hardware/software• Ensuring all software purchased licensing is recorded and maintained• Exchange server mailbox maintenance including archiving mailboxes• Setting up new users and disabling expired accounts in accordance with HR requirements• Providing support for MAC and PC

Desktop Support Engineer