Mukesh Kumar Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

>Executing brand solutions in kitchens for betterment of the customer experience >Tracking and RCA of brand/page/city wise ratings along with the respective brand ops manager. >Solutioning of pre order metrics like KDS, sop names and sop process changes for better Cx of brand chefs.>Reduction in prep time by various measures like more PRP mechanisms, SKUs rationalization and introduction of equipment for ease of operations.>Solving for aggregator metrics like swiggy IGCC, zomato ORS, KPT and grid visibility closely coordinating with the operations team.>Regular tracking of activation and deactivation of SKUs, brands and kitchens with close coordination with the SCM team.>Assisting the brand ops team for executing various cost reduction methods on kitchens for active brands.>Planning and execution of kitchen visits along with brand ops managers to find out avenues of improving customer experience.>Responsible for analyzing and executing sops for brand NPDs. Tracking and solving sop compliance with solving station problems and coordinating with training teams and other functions.

Maharashtra, India

Key Responsibilities:Client Management:-• Work for Client such as Britannia, CEAT tyres, The Camel Soap Factory, C & B Cosmetics, EPOCH Cosmetics & Toiletries, Credo Capital Production, Owocowy Dom, ML Rice Mills & FGC HEALTH( Canada)Data Research:-• Primary & Secondary Data collection across international market and maintaining the data.Finding Distributors across the world:-• Maintain relationship with GVaant client and helping them to find distributor across the international market.

Mumbai, Maharashtra, India

Key responsibilities:• Developing, implementing and managing digital marketing campaigns that promote the services/products of CrayDesi.• Improving brand awareness in the digital space• Driving website traffic and acquire leads through marketing channels• Working to promote market research related surveys to gather important information• Brainstorming new and innovative growth strategies.

Mumbai, Maharashtra, India

Key responsibilities:Merchandising of Sports:-• Successfully promoted and showcased sports products, contributing to a noticeable increase in both sports-specific and overall store sales.• Implemented effective merchandising strategies to enhance product visibility and customer engagement.Sales Strategy Management:-• Planned, implemented, and managed the sales strategy for the sports department, resulting in improved sales performance.• Oversaw the overall sales strategy for the department, aligning it with organizational goals and customer needs.Point of Sale (POS):-• Executed seamless Point of Sale transactions, ensuring accuracy and efficiency in customer purchases.• Played a pivotal role in enhancing the overall customer shopping experience through effective POS operations with more than 95% very satisfied customers.Customer Assistance and Digital Interaction:-• Provided exceptional customer assistance, fostering positive customer experiences and loyalty.• Utilized digital platforms to engage with customers, offering advice and recommendations to enhance their sports-related shopping experience.Inventory Management:-• Maintained optimal stock levels by efficiently managing inventory for sports products.• Conducted regular stock checks and implemented inventory control measures to minimize discrepancies.

Mumbai Area, India

Key responsibilities:Streamlined Attendance Process:-•Streamlined attendance process, resulting in less than 1% arrears days and less than 0.5% backdated attendance.Driver Delivery Incentive:- •Maintained a high level of accuracy in incentive calculations, with errors below 3 at a rate of 90%.Approval of All Codes (PT, FL, FT):- •Achieved 100% approval for all codes within 24 hours.Code Creation in HRMS:- • Ensured the creation of codes in HRMS, assigning approvals, GS assignments, and calendar assignments within 24 hours, achieving a 100% success rate.Daily Activity Management:- • Conducted weekly recalculation, ensuring accuracy and compliance.• Regularly shared Background Verification (BGV) data with vendors every 2-3 days.• Managed daily In and Out data, contributing to the accuracy of Management Information System (MIS).