Mukesh Kumar Email & Phone Number

Dasuya, Punjab, India

1. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.2. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.3. Rotated merchandise and displays to feature new products and promotions.4. Managed inventory control, cash control, and store opening and closing procedures.5. Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.6. Increased Sales By 23%

Mukerian, Punjab, India

1. Maintained proper product levels and inventory controls for Electronics and organized backroom to facilitate effective ordering and stock rotation.2. Managed purchasing, sales, marketing and customer account operations efficiently.3. Reconciled daily sales transactions to balance and log day-to-day revenue.4. Managed inventory control, cash control, and store opening and closing procedures.5. Trained and guided team members to maintain high productivity and performance metrics.6. Managed over 20 customer calls per day.

Maynmar

1. Accomplished multiple tasks within established timeframes.2. Maximized performance by monitoring daily activities and mentoring team members.3. Onboarded new employees with training and new hire documentation.4. Improved safety procedures to create safe working conditions for workers.5. Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.6. Increased spare parts sales by 20% in a Month

Gurgaon, Haryana, India

1. Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.2. Mentored team members to enhance professional development and accountability in workplace.3. Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.4. Managed customer service representative team, providing ongoing training and support to continuously improve team performance.5. Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.6. Managed over 30 calls per day.

Saraswati Vihar, Gurgaon

1. Developed marketing plans based upon extensive research and prospects targeted.2. Analyzed marketing campaigns using key metrics and performance indicators.3. Coordinated staffing for various marketing events and industry conferences.4. Completed and submitted monthly and yearly reports to support executive decision making.5. Increased sales by 10%.

Gurgaon, Haryana, India

1. Handling a team of 70 Agents and 7 Senior Agents.2. Preparing various process related reports in MS officespecially in excel and word.3. Preparing Rosters, managing manpower, leaves andincentives of the Agents and Senior Agents.4. Performance Measurement, Team Counselling and givingMotivation to improve performance and productivity.5. Real time calls monitoring, performance internal audits ofthe calls for Customer Care Executives and providingthem with feedback for better performance.6. Maintaining the team Performance and finding the top players of the Team for rewards and recognition.

Diploma In Software Technology, Computer Science, Distinction

Senior Secondary School, Fine/Studio Arts, General

Matriculation, All Subjects