Mukesh Kumar Sharma Email & Phone Number

Jodhpur, Rajasthan, India

Responsible for conducting IT Infrastructure Audit, Operation and Management Process andControl Audit, SLA Audit, Network Audit and Security and Compliance Audit of Command-and-Control Center and its respective Data Center.Performing onsite audit focusing on areas of physical and environment security, Accessmanagement, Change management, incident management, Backup and Restoration, business Continuity and Disaster Recovery.Responsible for periodic reports preparation and submit to client before deadlines.

Chandigarh, India

• Inventory Management• Operations and Support• Team Management• Vendor Management

Bikaner, Rajasthan, India

Roles and responsibilitiesProviding level L1 network support.Hardware trouble shooting on server and installation or take backup in case server is fail.Routine checkup of IT equipment like CCTV, ups, router, switches.Troubleshooting windows applications, mobile applications (android, IOS, Blackberry).Office 365 installation and troubleshoot, MS-Outlook, Outlook Express Configuration.Managing DHCP, Installation, troubleshooting.Troubleshoot of Desktops, Laptops and Printers Issues. Managing Campus Security surveillance system including various type of Camera (Buller, Box, Dome and PTZ), VMS Server and Network Attached storage.Coordination and follow up with multiple ISP for their network related issues.Responsible for IT inventory management.Handling vendors (i.e., TCS, HP, CPPlus etc.) related to University IT infrastructure. Managing Firewall work installation and troubleshooting network, LAN Points and Switches.System formatting.Troubleshooting of networks, LAN Points and Switches, Proxy Issue, remote access, access point (t-plink, d-link). Solving tickets assigned to my team & real time troubleshooting.ERP Management (TCSIon)Handling ERP modules like Learning Management System,Campus Management System and Reports & Communication.Responsible for creating subject, subject grouping, student enrollment, student account creation and stream/branch mapping.Troubleshooting ERP related issues of student and faculty members. Generate report monthly and semester wise, like attendance, performance(subject wise).

Bikaner, Rajasthan, India

Roles and responsibilitiesSite Location Karni Bhawan, Gajaner Palace Hotels (BIKANER).Providing level L1 network support.Provides support for windows server/mail server 2003 XP.Installation MS-office, office XP, WPS Office.Using Kavach tools for WiFi randomly generate password for room wise (Mobishastra) Install printer (KOT, Laser jet, network, DMP desk jet.Troubleshooting of networks, LAN Points and Switches, Proxy Issue, remote access, access point (Airpro, Browis, t-plink, d-link). Handling Wi-Fi in entire guest area in hotel.Scheduling of preventive maintenance of all IT devices such as Computers, Printers, UPS switches routers & network racks etc.Solving tickets assigned to my team & real time troubleshooting.Handling user issues and network access related problems.Manage access list on routers.Manage and configure access point(Airpro, Browis, t-plink, d-link).Routine checkup of IT equipment and take follow up from local IT Team.Coordinating with router vendor for replacement of router, IOS up gradation, Flash issue etc.Coordination and follow up with multiple ISP for their network related issues.Coordinate with customer for maintaining and upgrade their network equipment accordingly their need.Bio-matric enrollment, removal users.Hardware trouble shooting on server and installation or take backup in case server is fail.Configure T-plink, Net Gear (Wi-Fi Router). Troubleshooting windows applications, mobile applications (android, IOS, Blackberry).MS-Outlook, Outlook Express Configuration.System formatting.Remote access with Team viewer, Any desk.

Bikaner, Rajasthan, India

Manage team (5 People),regarding new deployment, Training, filed work, report generating. Attending client-oriented daily and Weekly calls.Responsible for providing on call support on Weekends.Coordinate with customer for maintaining and upgrade their network equipment accordingly their need.Coordinating with site team for replacement of router, IOS up-gradation, Flash issue etc.Setting up IT-Rack and server installation.Attending client-oriented daily and Weekly calls.Responsible for providing on call support on Weekends.Creating Monthly and Weekly reports as per the Client requirement.Deploy new system install and configure IRIS Window base ERP Module.Configuration in automation System MPD type like Midco, Gilbarco Veeder root.Provide automation training new sites.The solution that has ready Interfaces for all the Leading dispensers, tank gauging system to generate reports daily sale, stock, fill entries.Customer registration generating bills to receive Customer message.Providing technical support to customers and assistance in deployment at site.Point of sale POS terminal installation/d-installation client sideMaintain Installation/D-installation reports.provide training (E- Transaction) regarding transaction .Manage hardware and application relate issue(POS Machine - ICT220, Verifone).Update terminal version and guide new feature to client.Providing technical support to customers and assistance in deployment at site.Government project E-MitraSchedule meeting and provide training (E- Transaction) at Tehsil and Panchayat (Bikaner).Visit E-Mitra points regarding transaction issue and given solution.Providing technical support to customers and assistance in deployment at site.Customer coordination with customers on outbound calls.Remote access with Team viewer, Any desk.Key Roll Administrator (KRA)Maintain Installation/D-installation reports.Update on server also maintain buffer Stock as per requirement stock reconciliation.

Ghaziabad

Troubleshooting, Lan, wan, computer basics, ms office, window xp,7, printer troubleshooting.

Master Of Computer Applications (Mca), Computer Science, A

Activities and Societies: participate in Pragyan Technical Society in SRM University

Bca, Computer Science, 1St Div 64%

12Th Class, Art(History, Economices,Geography), 1St Div 67%

10Th Class, Science, 2Nd Div 48%