Mukesh Kumar Email & Phone Number

Pune, Maharashtra, India

Jaipur, Rajasthan, India

Aug 2013– mm 2016 with Tata Motors Ltd., Delhi Customer Support Manager Some accountability includes:• Analyzed service quality levels and enhanced level of customer satisfaction with the product and the brand• Conducted service campaigns and provided product support by making CIR/JIR (Complaint/joint investigation report).• Independently coordinated T1 Prima racing activities including spare part support, logistic and facility development• Managed all the workshop related activities at TSS Delhi at Tata owned set-up.• Played a vital role in achieving 15% revenue growth with increase in vehicle inflow and number of job cards, developing infrastructure and minimising vehicle downtime as the Head of Accidental Business Department• Proactively managed inventory worth of INR 5 Crores and organized the ordering system along with ensuring all the KPAs like Parts Availability, Stock turn over, reduction in backorders and diluted dead inventory• Bagged 8th position in Techno Vista a national level intra organizational competition• Achieved CEI score of workshop and reduction in VOR (vehicle off road part order).• Undertook the responsibility as Accidental Business In-charge for infrastructure development and jobs related to body shopAug 2012 – Mar 2013 with Tata Motors Ltd., Delhi Graduate Engineer Trainee Some accountability includes:• Maintained customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers• Verified warranty and service contract coverage by examining records and papers along with explaining provisions and exclusions• Maintained automotive records by recording problems and corrective actions planned• Resolved client complaints in least possible time and shared the product feedback to plant to achieve good CEI score of workshop

Mumbai Area, India

M Tech, Engineering

Bachelor Of Technology - Btech, Mechanical Engineering, B.Tech. (Mechanical Engineering) From National Institute Of Technology, Silchar