Responsible for setting the strategy aimed at growing salesforce's Faithforce community, whilst cultivating and onboarding new regions/hubs across the globe. Faithforce is an equality group created to acknowledge, support, celebrate, and foster understanding of our global faith diversity.

Manage and orchestrate strategic alliances with Salesforce Partners (Global Systems Integrators, Regional Systems Integrators and Resellers). Specifically focused on the expanding Middle East region, work with multiple stakeholders to help grow the Salesforce eco-system and assist on Go-To-Market plans.

Lead and execute a pan-Emerging Partner Enablement Strategy plan with Resellers, Regional Sales, Channel organisations, and other key stakeholders. Provide strategic guidance to build 'Customers For Life' functions with business partners in eco-system.

Driving and managing the Salesforce MCS (Mission Critical Support) high-end support offering across EMEA region. Responsibilities include:• Building relationships with EMEA Sales leadership to identify target accounts for MCS.• Driving revenue by building an opportunity pipeline and achieving annual bookings targets.• Understanding client business and technical requirements to build business case around those needs and MCS value proposition. • Building a trusting relationship and communicate effectively at all client levels, inc. the CxO/executive level. • Evangelize specialist product both internally and externally.• Team effectively with other parts of the organization, including Sales, Marketing, Legal, CFL Regional Leaders, Success Managers, Technical Support, and Global Product Management to address and resolve issues.

Aligned to the Enterprise Team within the Telco/Media/Hi-Tech and FinServ/Professional Services industries. Responsible for setting Customers up for success and representing the entire value proposition for Salesforce.com’s Customers For Life solutions in the pre-sales cycle. Critical role in ensuring successful customer engagements during the solution deployment phase, regardless of whether the implementation services are delivered by Salesforce.com or by a key Implementation Partner. Providing vision and clarity with a consulting focus, liaising with C-Level executives, business and technology leaders alike to truly craft cloud based solutions for high-level, high-touch, business outcomes.

– Solely responsible to manage the centralised CRM system, including the maintenance of data for daily transactional services.– Funded by Department of Health, NHSI manages relationships with Primary Care Trusts and Strategic Health Authorities across the UK. – The system supports a workforce of 200 users, who use CRM to gather value focused '360' customer data.– Provided both hands-on configuration and strategy advise to help achieve maximum benefits for emerging markets faced by NHS.– Detailed analytical skills demonstrated to design and create Business Intelligence reports using QlikView product.– Engaged with multiple sites (North, Midlands, and South), implementing consistency and best practices approach.– Heavily involved with the process definitions and requirements mapping, through to user adoption on a national level.

– Member of the EMEA Oracle Siebel CRM OnDemand Centre of Excellence practice, dedicated practice for this hosted CRM solution.– The strategic focus to design and sell CRM Transformational Solutions across a wide range of industries and sectors. – Engaged with project stakeholders to discuss As-Is and To-Be processes, key challenges, scalability needs, and ease of administration / maintenance. - Translated business issues into functional processes, considering any implementation issues, to design and sell solutions using Oracle’s implementation framework.– Worked with Licenses Reps & Pre-Sales to sell into enterprise accounts across EMEA.– Designed solutions then presented to board members, sharing and explaining the ‘bigger picture’ in their language.– Value proposition covered the full implementation life-cycle under rapid delivery model.– Effective utilisation of Partner solutions to fulfil any functional gaps using best of breed solutions.– Participated in the commercial negotiations, with Legal Reps, Risk Managers, and Oracle Contracts.– Measured against an annual target, to generate consulting revenue from new and existing customers.– Worked on deals within the following sectors: Financial Services, Public Sector, Industrial & Manufacturing, High Tech & Telco, Retail & Consumer, Utilities, and Professional Services.

- Qualified Oracle Sales Champion (following a series of sales training developed for Oracle Partners).- Pre-sales consultant for the Oracle EBusiness Accelerate Suite and Siebel CRM OnDemand solutions in the UK SMB market place.- Worked with Company Directors and Oracle Key Account Managers, to win new businesses in specific territories.- Generated new business through actively promoting the Oracle solution and the Griffiths Waite value-add, through effective discovery sessions, pre-sales demo, and several onsite customer meetings.- Executed campaigns with an external marketing organisation, to help target the right accounts for new business. - Project managed Oracle HR solution for French Investment Bank.

- Specialist CRM Consultant within the Global Business Solutions (GBS) work stream.- Worked on several bids and scoped enterprise solutions to sell the values of partnering with Accenture.- Provided input to key accounts, which spread across multiple industries: Products, Government, HR, Financials, and Communications.- Followed the full project lifecycle for a public sector organisation, to deploye the Oracle CRM functionalities.

- Joined the Oracle Graduate Scheme, and followed a boot camp training to understand the Oracle Applications and Database tools. - Followed the full implementation cycle by working as: Technical Lead, Systems Analyst, Developer, Tester, and Pre-sales Consultant. - Worked on several bids to sell Oracle solutions to meet client requirements, or drive additional revenue from existing install base.- Developed good functional and technical knowledge of the Oracle EBusiness suite, with main focus on the CRM modules.

– Inherited the responsibility of managing this company, following a tragic incident in the family.– Specialists with interpretation and translation solutions in over 20 languages including: - European, Middle Eastern and Asian. – Worked with a team of sub-contractors to actively sell translation solutions into sectors: Public, Private, Solicitors, Police, and Tribunals.– Controlled the main areas of the business (Key Customer Accounts, Business Development & Marketing, Finance, and HR).– Co-ordinated contractual issues and logistical operations to manage both translation and interpretation projects.– Responsible for Financials Management; controlling overheads, preparing estimates, approving invoices, and tracking profit/loss margins.– Negotiated with clients to offer valuable propositions, and win contracts at competitive prices.– Regular competitor analysis, keeping abreast of new opportunities and potential offerings.– Whilst running this organisation, also studied at university as full-time student.

– Summer Internship placement that resulted in an unconditional job offer.– Opportunity to experience in web development, resource management and e-mobile solutions within the telecommunications sector.– Business Analyst for the overall Vodaphone program in Newbury, and developed plans/estimates for Programme Manager.– Individually created a solution for Logica’s Employee Career Management, and presented this to a board of 15 Logica Telecom directors.– Discussed the design and purpose of such mentoring system, and the values it will bring Logica’s management system.– Part of a training team, responsible to design training materials, plans workshops, & present instructions to end-users.