Mukesh B Email & Phone Number

Chennai, Tamil Nadu, India

• Managing Windows Administration for over 34,000 virtual and physical servers • Server Builds & Deployments• Domain Controller Migration • Automating various tasks in PowerShell scripts• Vulnerability Mitigation• SCCM Management and Administration

Chennai, Tamil Nadu, India

• Responsible for managing multiple customer’s infrastructure for the Windows Server operations across the verticals (BFSI, TTH, Retail) in Shared Service Model• Currently supporting one of the leading BFSI customer in India for the entire Windows Infrastructure to have the servers with HA for the day-to-day business and managing over 900+ Windows servers• Having high level expertise on the technical support in Windows Server 2008, 2012 R2, 2016, 2019, 2022 OS• Expertise in hardening of each component which is required in Windows Server• Expertise in automating the policies into a group policy to maintain uniform across the environment• Expertise in analysing, troubleshooting and fixing the registry level, Windows Firewall, Windows Networking, local policies issues and other various windows components• Worked on the Windows Clustering for the MS SQL Server to be in always High Availability• Monitoring and troubleshooting performance related issues on servers• Worked alongside with the backup team for the system state and Veritas NetBackup failure issues by checking VSS Writers and its services• Worked on the analysis of BSOD errors, other applications or SQL which affects the server health and memory dumps• Expertise in building from base, maintenance and troubleshooting of Domain Controllers• Expertise in technical support of Active Directory, Group Policies, DNS, Sites and Services, ADSI• High level experience in handling the mail solutions like Exchange OnPrem, O365, IceWarp Cloud• Worked on managing the email gateway Cisco IronPort• High level experience on the analysis and creating the Root Cause Analysis for the same and also help with the mitigation steps to avoid the repetitive issues or downtime• Having experience in the antivirus products like McAfee ePO, McAfee Endpoint Security, Symantec AV, McAfee Security for Microsoft Exchange (MSME)

Chennai, Tamil Nadu, India

• Worked in various DR DRILL and maintenance activities• Worked on plenty of process improvements and automated the tasks using PowerShell scripts to reduce the repetitive tasks via automations • Hands on experience in monitoring tools like MWatch ( Mindtree Developed Product ) and other ticketing tools like Service Now, Symphony Summit, Cherwell• Worked on the complete recovery of datacenter infrastructure from the cyber-attacks and expertise on the incident response from the Ransomware attacks• Worked on Problem management of recurring incidents• Worked on patch installation and troubleshooting on failed patches• Expertise in working on the vulnerability management which is identified and reported by the infosec team• Expertise in handling proactive measures for the threat advisory’s which are reported by CISA• Experienced in Azure AD and Azure AAD connect services and configurations• Worked on multiple on Azure VMs and services• Experience in AWS services like EC2, cloud watch, cloud front, S3 • Worked on the netapp shares configuration and maintenance • Managed the VMs on the VMWare, datastores, disk expansion, Memory expansion, snapshot creation and deletion, troubleshoot VM inaccessible issues• Upgrading VMware tools, ensuring optimal performance and compatibility, maintaining high uptime and availability of the VMs• Having experience in setting up automated dashboard jobs in Veritas backup dashboard• Providing technical knowledge transfer within the team• Preparing documents SOP and KB of various troubleshooting steps for future reference• Have expertise and working experience in IceWarp Email solutions• Experience in working along with the SOC/InfoSec teams for the SIEM tools like QRADARalerts

Chennai