*Leading end-to-end process excellence across one of the largest sort centers in the INSC network*Serving as the Subject Matter Expert in network damages, package handling, and operational defects to optimise processes for the middle mile network

*Led the damage & defect reduction charter across 35 sort centers, spearheading the launch of 10 pivotal programs aimed at minimizing damage-related defects within the INSC network*Owned process excellence for 16 sort centers in the North & East region, as part of the Regional ACES team, and ensured efficient peak preparedness across 8 peaks*Successfully collaborated with the analytics team to launch 3 dashboards to integrate and visualize critical quality metrics for the operator, and optimize decision-making for the leadership*Fabricated 5 Standard Operating Procedures (SOPs) outlining operational guidelines for sort center processes, ensuring standardized operational excellence