 Server Administration, Backup of servers and desktop checking and restoration of backup files on daily basis. Vendor management regarding the AMC Renewal or for new purchases of new IT products New user creation and given rights for share folders.  Windows and Antivirus patch update to be done on regular basis on Servers and Desktops & Laptops. Manage and maintain the company's hardware and software inventory. Creating an IT replacement schedule to ensure all the IT equipment is in good working condition. Restoration of backup done once a week. Manage Microsoft 365 Business Basic.  Maintenance and configuration of servers and network devices, & printers. Monitoring Server disk space on all servers and keeping sufficient disk space for better performance.  Updating firewall patches at regular intervals. Willingness to develop team members and self. Provide technical support to end-users and troubleshoot issues. Preparation of monthly MIS reports and submitting them to HOD. Attending Vessel Berthing meeting with MbPA(Mumbai Port Authority) and other Vessel Agents to get vessel berthing schedule.

 Server administration, 24X7 support for all users  Windows XP, Vista, Window 10, Windows Server 2003, Windows Server 2008, Windows Server 2016 OS support. System performance monitoring, tuning & troubleshooting. Checking for windows updated for servers and desktop & laptops and installing them time to time. Coordinate hardware and software installations and upgrades with multiple vendors and Front office to ensure work is performed in accordance with company policy. Backup and restores for Desktops & Laptops. Identify and eliminating sources of re-occurring incidents perform root cause analysis for a problem. AD user and group management & file server rights to the user. Managing MS Exchange 2003 server, troubleshooting for mail flows and checking Incoming and Outgoing mails. Monitoring spam and virus mails using Symantec Bright Mail. Performing server health checks and checking antivirus updates. Updating firewall patches at regular intervals. Monitoring Server disk space on all servers and keeping sufficient disk space for better performance. Installation of Windows XP & Windows 2000, Microsoft Office 2007, and Microsoft Office 365 and to check their updates. Checking CCTV logs regularly.  Vendor management for IT equipment purchase and vendor follow-up for any repair systems. Working as Operation Shift Supervisor when vessel is alongside. Handling of documents related to vessels and cargo.  Attending Vessel Berthing meeting with MbPA(Mumbai Port Authority) and other Vessel Agents to get vessel schedule for berthing. Regular follow-up with vessel agents related to vessel berthing and details of cargo list which are to be loaded on the vessel and import cargo list if any.

Working on a client project for DP World Nhava Sheva. Handling over 100 users and 12 servers, 24X7 first level supports for management and maintaining uptime of each server, desktop and printer as per SLA defined by the Customer.• Preparing call reports every month.• Remote support for user calls using VNC, RDP & Net meeting for troubleshooting of desktop, server and printer related issues.• Troubleshooting of users email and application problems• Managing scheduled backups using NT backup.• Updating of antivirus on servers and desktops using distribution servers.• Group policy and user management• Maintains of printers like Ink Jet, Dot-matrix, Laser Printers and Scanners.• Maintains of HHT (Handel Held Terminal), VMT (Vehicle Mounted Terminal) to change their address and mounting them on their location. • Installation of Windows XP & 2000, Office XP, 2000 & 2003.• Regular PM (Preventive Maintains) at scheduled intervals

Working for a client project for DP World Nhava Sheva. Handling over 100 users and 12 servers, 24X7 first level supports for management and maintaining uptime of each server, desktop and printer as per SLA defined by the Customer.• Preparing call reports every month.• Remote support for user calls using VNC, RDP & Net meeting for troubleshooting of desktop, server and printer related issues.• Troubleshooting of users email and application problems• Managing scheduled backups using NT backup.• Updating of antivirus on servers and desktops using distribution servers.• Group policy and user management• Maintains of printers like Ink Jet, Dot-matrix, Laser Printers and Scanners.• Maintains of HHT (Handel Held Terminal), VMT (Vehicle Mounted Terminal) to change their address and mounting them on their location. • Installation of Windows XP & 2000, Office XP, 2000 & 2003.• Regular PM (Preventive Maintains) at scheduled intervals

Working for a client project for Reliance at Patalganga Plant. Handling over 50 Printers at the location• Installation of network and local printers at the user end like HP ink jet, Laser printers & network, Epson Dot-matrix.• Maintains and trouble shooting for printers.• Regular PM (Preventive Maintains) at scheduled intervals.• Maintaining Attendance Machines hardware.

Working as Customer Support Engineer all types of Printers in Navi Mumbai & Central Mumbai. Also suggested and promoted additional Annual Maintenance Contracts to the company• Installation of network and local printers at the user end like Wipro Dot-matrix & Laser Printers.• Maintains and trouble shooting for printers.• Regular PM (Preventive Maintains) at scheduled intervals as per the demand of customer

Undergone training for a period of Two months on all types of printers (Dot Matrix, Ink Jet, DeskJet & Laser Jet). Posted as a Resident Engineer for maintaining all types of printers at M/s. RBI, Belapur Branch. And on field.• Installation of network and local printers at the user end like Wipro Dot-matrix & Laser Printers. HP Laser printers, Ink jet printers and Network printers.• Maintains and trouble shooting for printers.• Regular PM (Preventive Maintains) at scheduled intervals as per the demand of customer.• Doing follow up with the office for the parts which were been send to repair.