Mukul Sharma Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Leading the VCH online reporting for CHEFs (Common Hosted Forms) Financial Reporting Tool. Collaborating with Ministry of Health to manage the reporting of Community services specially Long Term Care Facilities. Managing the planning, strategy and communications to for-Profit and Not-for-Profit care service providers to report financial information. Leading auditing and verification for financial data. Collecting and communicating requirements for VCH and service providers for CHEFs tools. Created framework to bridge the gap between historical reporting and reporting via CHEFs tool.

Vancouver, British Columbia, Canada

Understood Ministry of Health’s need for long term care monitoring, Led the ideation, development, and successful launch of product that increased Ministry’s interest and satisfaction.Designed a roadmap for business and delivering integration using Tableau and ThoughtSpot to streamline data accessibility and reporting, delivering on business objectives within 2 months.Defined KPIs and used data visualization tools for reporting and showcasing real time metrics to drive operational efficiencies and improved decision-making.

Gurgaon, India

Hired as a manager for a growing routing & IP product team at Gurgaon location to drive a portfolio related to advanced B2B networking products for telecom service providers, working closely with cross-functional teams and stakeholders.Prepared feature prioritization matrix and planned sprints to roll out critical components, created data models achieving data interpretation and visualization reporting focusing on providing 100% reliability, accuracy, and timeliness. Scheduled agile scrum meetings, stand-ups, and retrospectives to drive cross team collaboration, resolve issues and dependencies, handle escalations, and ensure seamless project execution, resulting in a 25% reduction in bug backlogs.Incorporated data analytics from Network Management tools and customer deployment to improve field upgrades iteratively. Achieved 90% reduction in software upgrade failure and increase in smooth customer onboarding and engagements. Drove three innovative products from conception to launch saving 20% resources for customer.Managed a team of 5-8 engineers to develop capabilities to translate user stories and requirements into actionable insights and actions ensuring end to product quality.

Bengaluru Area, India

Collaborated with cross-functional teams to create strategic initiatives for Colt’s scaled voice, data, and digital product offerings.Leveraged key performance indicators and customer feedback to monitor performance of the product, scalability, longevity, and conceptualized results to ideate solutions for Colt’s products and services. Drafted clear and concise product specifications and worked closely with the NetCracker engineering team to refine these to ensure fast and efficient development of software defined network (SDN) management and orchestration models.Nurtured partnership with vendors, service delivery team, and network management support team to comprehend requirements and contribute to iterative product strategy and future roadmaps.

Gurgaon, India

Acted as a lead of a packet test team with 5 members responsible for testing networking Layer 2 and Layer 3 technologies on Ciena products. Ensured that testing processes are being followed, Mentored team technically, Interviewed and Hired candidates.Identified test scenario using requirements for networking protocol testing , wrote test cases around requirements, Executed Test Case and prepared Test Documentation; Reported and tracked software defectsPerformed different type of software testing such as Functional testing, Protocol testing, Platform testing, High availability testing, Scale and Performance testing, Release Upgrade testing, Automation script development and testing.

Bangalore Urban, Karnataka, India

Created and Reviewed High Level and Low-Level Test Plans, developed and executed test cases and reported and tracked software defects on networking Layer 1 technologies such as SDH/SONET, APS, BLSR, SNCP, OTN, TDM etc and networking Layer 2 technologies such as VLAN, L2 switching, G.8032, CFM, etc. Acting as a Prime, first point of contact for technical and functional concern of the team membersConducted 4 weeks training session to impart technical and functional knowledge of Tejas products to NEOTEL, Johannesburg, South Africa

Master Of Business Administration - Mba, Business Administration And Management, General

Gnam: Digital Resilience, Cyber Security

Activities and Societies: Introduction to Digital Transformation, Cybersecurity, Cyber Threats, Data Security & Protection Compliance.

B.Tech., Electronics And Communication, 8.575 (On 10 Point Scale)

Activities and Societies: Event Organizer, Dance and Theatre Alumni, Organized Study Groups, Class Tours. Completed Bachelor of Technology.