Adam Mullen work email
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Adam Mullen personal email
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I'm a deliberate, empathetic, and analytically-minded leader with 10+ years of professional experience. During this time, I've enjoyed some notable career highlights, including: building an award-winning Knowledge Management program serving 500+ support analysts and growing our client self-service rate from 19% to 28%, designing and producing a competency-based leadership development program serving 2,600+ individuals with a 94% recommendation rate (n>400), and launching and managing a small business that became profitable after 11 months with gross annual revenues exceeding $140k.I'm currently focused on building knowledge and skills in data science, statistics, Python, metric development, program impact measurement, and causal inference.
Athenahealth
View- Website:
- athenahealth.com
- Employees:
- 8372
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Posting Outcomes ManagerAthenahealthFairfield, Me, Us
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AthenahealthFairfield, Me, Us
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Data AnalystAthenahealth Sep 2024 - PresentBoston, Massachusetts, UsA member of the Human Resources People Analytics team with an additional focus on data strategy, coaching/upskilling stakeholders, and metric development.
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Knowledge ManagerAthenahealth Apr 2023 - Sep 2024Boston, Massachusetts, Us
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Leadership Development ManagerAthenahealth Apr 2021 - Apr 2023Boston, Massachusetts, UsI helped design, produce, deliver, and improve a new leadership development program for a target population of ~2,400 individuals. As of February 2023, we trained over 1,300 people through this immersive, 10-hour leadership program and have enjoyed a 94% course recommendation rate. During this time, I also assisted with people analytics, data modeling, statistical analysis, metric development, automation, and program development.
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Support Process Design ManagerAthenahealth Jul 2018 - Apr 2021Boston, Massachusetts, UsI served as the Program Manager for our Knowledge-Centered Service (KCS) program, which boosted client self-service rates from 19% to 28% over the course of two years and helped grow internal knowledge base engagement from 18% to 80% over a 12-month period. During this time, I also led a high-performing team, managed our search engine optimization, metric development, success measurement, and result interpretation efforts.
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Support Process Design Senior AssociateAthenahealth May 2017 - Jul 2018Boston, Massachusetts, UsI helped launch, track, and manage process improvement projects focused on customer support, including a multi-department case resolution time study project spanning 1,800+ support cases, and case resolution time cost model, and an analysis of projected cost savings resulting from launching a client self-service program.
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Complex Issues AssociateAthenahealth Sep 2015 - May 2017Boston, Massachusetts, UsI managed a portfolio of client-facing complex issues, coordinating internal teams and communicating essential client needs to drive issue resolution. During this time, I completed over 180 client engagements, developed and launched new team triage process, redesigned the team cohort and competency map, and interviewed team applicants in parallel with team leadership.
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Co-FounderDaisy-Hill Dachshunds Dec 2019 - Jan 2023I co-founded, with 2 business partners, a successful miniature Dachshund breeding business focused on improving various purebred lines to raise the very best puppies for people in the greater New England area. In addition to daily animal chores and facility maintenance, I managed all aspects of business strategy, formation, bookkeeping, financial management, forecasting, and other administrative duties.We were able to successfully become profitable after just 11 months, and sold the business in early 2023.
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Business Development InternEagre Interactive Jun 2014 - Dec 2014I worked on creation and implementing of the 2014-15 business plan, wrote grants, attended beneficial workshops and events as the company representative, performed project budgeting, sensitivity analysis, and demand forecasting, planned crowdsource fundraising campaigns, presented to interested parties, and participated in new product development.
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Resource Development AssociateUnited Way Of Eastern Maine Aug 2011 - Jun 2013Bangor, Maine, UsAs a nonprofit fundraiser, I served as liaison to dozens of businesses for the purposes of managing fundraising campaigns, with most of my year-round duties revolving around this function. However, I also performed the following duties:Team leader for database transfer, implementation, and staff training, data mining, liaison to external stakeholders, public speaking and donation solicitations, website development and analytics, grant writing, national database reporting, CRM-based relationship development, public presentations, event coordination, database reporting and administration, web-based marketing and development, volunteer management, and administrative support. -
Licensed Producer Resident - Life And Health InsuranceBankers Life And Casualty Sep 2010 - Oct 2010Chicago, Illinois, UsWorking as an independent, licensed insurance agent I prospected extensively, marketed services, and met with clients on a daily basis to build sales and relationships. -
Benefit Concert CoordinatorSigma Phi Epsilon (Official) Sep 2008 - Nov 2009Richmond, Va, Us• Planned, budgeted, and executed a benefit concert with expenses in excess of $10,000.• Created, fostered, and maintained positive relations with every individual and organization involved, including post-event communications.• Designed, wrote, and implemented a step-by-step training guide for the entire process.
Adam Mullen Skills
Adam Mullen Education Details
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University Of MaineGeneral -
University Of MaineMusic
Frequently Asked Questions about Adam Mullen
What company does Adam Mullen work for?
Adam Mullen works for Athenahealth
What is Adam Mullen's role at the current company?
Adam Mullen's current role is Posting Outcomes Manager.
What is Adam Mullen's email address?
Adam Mullen's email address is mu****@****ail.com
What schools did Adam Mullen attend?
Adam Mullen attended University Of Maine, University Of Maine.
What skills is Adam Mullen known for?
Adam Mullen has skills like Fundraising, Leadership, Event Planning, Public Speaking, Market Research, Social Media, Microsoft Excel, Strategic Planning, Volunteer Management, Microsoft Office, Training, Wordpress.
Who are Adam Mullen's colleagues?
Adam Mullen's colleagues are Ditimoni Borpatra Gohain, Michelle Iskandar, Tyler Sanchez, Santharajan Eraliyan, Sarah Milne, Vishesh Upadhyay, Siddhant Shelake.
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