Adam Mullen Email & Phone Number

Fairfield, Me, Us

Fairfield, Me, Us

Boston, Massachusetts, Us

A member of the Human Resources People Analytics team with an additional focus on data strategy, coaching/upskilling stakeholders, and metric development.

Boston, Massachusetts, Us

Boston, Massachusetts, Us

I helped design, produce, deliver, and improve a new leadership development program for a target population of ~2,400 individuals. As of February 2023, we trained over 1,300 people through this immersive, 10-hour leadership program and have enjoyed a 94% course recommendation rate. During this time, I also assisted with people analytics, data modeling, statistical analysis, metric development, automation, and program development.

Boston, Massachusetts, Us

I served as the Program Manager for our Knowledge-Centered Service (KCS) program, which boosted client self-service rates from 19% to 28% over the course of two years and helped grow internal knowledge base engagement from 18% to 80% over a 12-month period. During this time, I also led a high-performing team, managed our search engine optimization, metric development, success measurement, and result interpretation efforts.

Boston, Massachusetts, Us

I helped launch, track, and manage process improvement projects focused on customer support, including a multi-department case resolution time study project spanning 1,800+ support cases, and case resolution time cost model, and an analysis of projected cost savings resulting from launching a client self-service program.

Boston, Massachusetts, Us

I managed a portfolio of client-facing complex issues, coordinating internal teams and communicating essential client needs to drive issue resolution. During this time, I completed over 180 client engagements, developed and launched new team triage process, redesigned the team cohort and competency map, and interviewed team applicants in parallel with team leadership.

I co-founded, with 2 business partners, a successful miniature Dachshund breeding business focused on improving various purebred lines to raise the very best puppies for people in the greater New England area. In addition to daily animal chores and facility maintenance, I managed all aspects of business strategy, formation, bookkeeping, financial management, forecasting, and other administrative duties.We were able to successfully become profitable after just 11 months, and sold the business in early 2023.

I worked on creation and implementing of the 2014-15 business plan, wrote grants, attended beneficial workshops and events as the company representative, performed project budgeting, sensitivity analysis, and demand forecasting, planned crowdsource fundraising campaigns, presented to interested parties, and participated in new product development.

Bangor, Maine, Us

As a nonprofit fundraiser, I served as liaison to dozens of businesses for the purposes of managing fundraising campaigns, with most of my year-round duties revolving around this function. However, I also performed the following duties:Team leader for database transfer, implementation, and staff training, data mining, liaison to external stakeholders, public speaking and donation solicitations, website development and analytics, grant writing, national database reporting, CRM-based relationship development, public presentations, event coordination, database reporting and administration, web-based marketing and development, volunteer management, and administrative support.

Chicago, Illinois, Us

Working as an independent, licensed insurance agent I prospected extensively, marketed services, and met with clients on a daily basis to build sales and relationships.

Richmond, Va, Us

• Planned, budgeted, and executed a benefit concert with expenses in excess of $10,000.• Created, fostered, and maintained positive relations with every individual and organization involved, including post-event communications.• Designed, wrote, and implemented a step-by-step training guide for the entire process.

Master Of Business Administration (M.B.A.), Business Adminstration And Management, General

Bachelor'S Degree, Music