- Conduct extensive research on target accounts and identify key decision-makers to develop personalized outreach strategies that help achieve sales targets.- Source new leads through a variety of outbound prospecting efforts, including cold calling, targeted email campaigns, and social selling strategies on platforms such as LinkedIn.- Collaborate with cross-functional teams, including marketing, sales, and executive leadership to drive revenue growth and hit monthly targets.- Maintain and manage accurate records of sales activities and customer interactions in Salesforce and Outreach.

- Develop incremental sales opportunities with dealer management teams by leveraging Ford Credit Marketing plans and programs - Assist Business Development Managers in resolving specialty tasks. - Assist in developing and launching an eSolutions Pivot table report, which provides greater detail and report flexibility for the Sales team. - Participate in the Culture Committee working on a sub-committee that developed and ran team activities.

- Rotational program creating exposure to a range of positions within Ford Credit such as customer service, business development and financial analysis, and consumer lending. - Participated in organizations such as Women of Ford Credit, Race for the Cure, and Culture Committee for East Market Area.

- Analyzed and decision consumer credit applications. - Created daily and monthly reports in order to adhere to purchase approval limits. - Developed and maintained strong business relationships with the dealers. - Participated in monthly calibrations in order to ensure our team was fully calibrated.- Reviewed deals within the timeframe and remained in the top three for the Detroit Region on decision times and discrepancies handled.

- Present and participate in meetings to ensure a risk-oriented mindset and promote a positive environment.- Manage a queue of dealerships to perform credit file reviews. - Collaborated with the Sales Team to mitigate risk and receive financial documents to analyze dealers performance.

- Educated customers on payment processes, late charges, and all Ford Credit policies. - Minimized portfolio risk and credit losses through calling customers, account management, and appropriate resolutions. - Followed the guidelines to improve - Utilized repossessions and charge off processes to resolve delinquent accounts. - Maintained control of conversations and probe for additional information to make appropriate account resolution decisions.- Reviewed procedure updates and utilized it in all daily work to ensure compliant rating is achieved through audits. - Reduced delinquency to achieve targeted Customer Satisfaction Index (CSI) objectives.

- Implemented Microsoft Teams to entire Midwest Division; created a user manual and trained employees on the usage of the new software.- Collected feedback from Executive Leadership Team on the transition from SharePoint to Teams and utilized the feedback to create training sessions for field members.- Collaborated and facilitated company-wide “Back to School” event for District Managers and Executives- Implemented Oracle HCM Cloud for over 20,000 employees. Applied that knowledge of Oracle HCM Cloud interfaces including: My Client Groups, Hiring (through ATS), Onboarding, and Absence.