Mario Ulloa Email & Phone Number

Henderson, NV, US

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Las Vegas, Nevada Area

Build ad hoc reports upon request by upper management using SQL, Tableau, and Hyperion. Implement reporting for new products. Train new hires on department policies as well as the vacation ownership industry. Breakdown existing reports to improve existing processes. Investigate and resolve issues with scheduled reporting jobs.

Las Vegas, Nevada Area

Data Analyst for Financial Services Department at Diamond Resorts. Perform various analyses for several departments within the company. The analyses ranged from monies collected totaling millions of dollars daily, volume moved within securitizations, inventory utilization by customer type year over year, tracking default and delinquency of customer loans.

Las Vegas, Nevada Area

Inbound call center that answers phones for escalated issues, executive calls, office of the chairman, and other internal customers. Respond to customer inquiries and complaints on behalf of executive management via letters, emails, and phones. Reply to attorneys on behalf of Legal Department. Investigate and resolve complaints to the Better Business.

Las Vegas, Nevada Area

Inventory Operations Specialist. Allocate inventory into property management system to provide timeshare intervals to various customers. Conduct inventory trades with nine international business partners; trades range from dozens to thousands of vacation intervals per year. Maintain exchange account reports and balance accounts via trades to sustain.

Las Vegas, Nevada Area

Call center agent for timeshare company. Collect maintenance fee and other payments, book vacations for customers using reservation software, determine costs for vacations based on unit size and time period, explain member benefits, take over escalated calls, member retention, and distribute confirmation letters.

Chula Vista, CA

Generate periodic reports. Maintain data for mileage, fluid consumption, fuel consumption, parts usage, and preventive maintenance for a fleet of 200 vehicles. Document vehicle repairs electronically. Document employee attendance and deliver disciplinary forms as needed. Correct pay discrepancies, explain employee benefits, and provide general information.