• Assisted customers with instructional support and product troubleshooting • Provided strong customer service, offering advice, and sharing products and services to help clients meet their needs • Investigated, troubleshooted and resolved a high volume of client inquiries received through both phone and e-mail while anticipating additional questions and needs. • Opened service tickets for clients, documenting user information and description of problem • Handled complex issues requiring advanced troubleshooting skills to Image Technology System clients • Escalates any identified system or network outage impacting several customers to the correct service owners to mitigate downtime and impact.

• Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.• Upheld high standards of customer services by responding to inquiries, needs and problems.• Analyzed customer complaints and service trends to identify and correct systematic issues.• Trained employees on cash drawer operation.• Met or exceeded sales goals by promoting bank products and services in customer interactions

• Increase sales by developing loyal relationships with customers and actively fulfilling their requirements. • Implemented professional sales presentations to creatively communicate product quality and market comparations.• Calculate total payments received during a time and reconcile this with total sales.• Deliver merchandise and collect payment.• Write and record orders for merchandise or enter orders into computers