Muna. Ahmed Email & Phone Number

London Area, United Kingdom

-Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.-Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services-Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.-Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)-Collect deposits and balances-Use promotional techniques and prepare promotional materials to sell itinerary tour packages-Handle unforeseen problems and complaints and determine eligibility for money returns-Attend conferences to maintain familiarity with tourism trends-Create and update electronic records of clients-Maintain relationships with key persons-Keep financial statements and documents

Sweihan, Abu Dhabi, United Arab Emirates

• Kept the high management up-to-date on weekly basis, preparing minutes of meetings reports.• Responsible of the Operations Manager daily calendar, including meetings schedule, and Documents preparation.• Organized the weekly conferences/lectures/poetry soirees.• Scheduled the monthly seminars and workshops.• Overhead counts by Overseeing the weekly team meetings of different projects.• Provided logistical support to visiting executives, coordinating with other Executive Assistants to arrange accommodations, transportation and personal assistance.• Collaborated with other administrative team members, human resources and finance department on particular projects and events.• Updated and implemented administrative and executive support policy changes and monitored effects.• Wrote and distributed executive meeting agendas and minutes to department heads and administrative team members.• Supervised executive and management calendars while allocating tasks to the administrative support team for smooth operational flow.• Collected the Semi-annual and Annual reports from all the required departments by containing a specific data of each department along with editing the final draft before submitting to the Operations Manager.

Abu Dhabi, United Arab Emirates

Handled and distributed all incoming and outgoing post.• Arranged appropriate travel, visas, agendas, necessary contacts and country information.• Wrote and distributed meeting minutes to appropriate individuals.• Provided logistical support to visiting executives in coordination with other Executive Assistants.• Updated system to organise office documentation, maximising efficiency and increasing productivity.• Supervised and coordinated activities of staff.• Interviewed job applicants, conducted orientation programmers for new employees and administer salaries and work out leave entitlements.• Provided secretarial and executive services for committees.

United Arab Emirates

• Answered incoming phone calls and sorted, distributed and sent mail correspondence.• Created PowerPoint presentations used for business development.• Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.• Created weekly and monthly reports and presentations.• Represented office personnel and company brand in regular client correspondence.• Managed daily office operations and equipment maintenance.• Proactively identified and solved complex problems that impacted management and business direction.• Managed daily calendar for General manager.• Supported General manager accurate and complete financial records for purchase orders, expense reports and cost centre investments.• Coordinated staff travel arrangements and gathered documents for management and executive staff meetings and trips.• Planned meetings and prepared conference rooms.• Managed new files and retrieval requests with speed and accuracy.• Handled Necrology System in Al Ain city (Registration, Submission & Archiving).• Managed Preventive Medicine permits and records it in necrology System.

United Arab Emirates

• Coordinated the activities of Document Control, including distribution of documents, tracking and reporting on document review progress Work independently to facilitate group activities.• Assisted with the implementation, management and administration of the department electronic document management system.• Performed document control and quality management activities.• Prepared reports.• Prepared reproduction of documents if needed.• Collected, scanned and uploaded documents following set procedures.• Ensured all technical documents, such as reports, drawings and blueprints, are collected and registered in system.• Used Smart Solve Document Management for everyday operations, maintenance and quality control.• Notified personnel of updated document versions and how to access them.• Printed and distributed documents as necessary.• Worked with documents and records across various departments, including human resources, marketing and construction.

Abu Dhabi, United Arab Emirates

• Served as company's bilingual Arabic and English Customer Service Representative.• Coordinated with the team leader to ensure the effective implementation of the Call Centre.• Handled100 calls by an hour at minimum.• Used international system for searching (VARETI SYSTEM).• Treated with different kind of customer.• Responded to telephone and Internet inquiries from customers seeking information and resources following a set standard.• Collected relevant caller data to assist with measurement, tracking and reporting activities.• Tracked inquires, questions and answers and provide resolution.• Performed clerical and administrative duties.• Performed other duties as assigned.