• Drove enterprise sales growth by leveraging Oracle ERP and CRM solutions to optimize client engagement and streamline tech sales initiatives, resulting in significant business expansion and retention•Delivered 110% of target in 2023, driving an 8% growth in new business sales while achieving a 22% YoY growth in key accounts. Overachieved YoY on retention rates.• Drove enterprise sales growth through close collaboration with reseller partners and sales teams.• Strengthened long-term client retention by tailoring solutions that maintained high customer satisfaction.• Increased product adoption and client performance using world-class tailored presentations.• Exceeded sales KPIs by prospecting new clients and expanding existing account opportunities.• Enhanced business growth and market presence through effective sales and marketing strategies.• Boosted recurring revenue by implementing customer success initiatives that mitigated churn.• Empowered cross-functional teams through services and delivery of effective client communication.• Managed key client accounts, building and service delivery through effective needs analysis.• Led cross-functional teams to develop and implement solutions, driving retention and revenue growth.• Negotiated and closed new business deals with aviation industry clients, surpassing sales targets.• Analysed client needs to propose value-driven solutions, improving product adoption and repeat sales.

Freelance, 01/2017 – 09/2024• Engaged in contracts with Sony, Etisalat, Nike and PS to drive end-to-end marketing and events campaignsto support the launch of new products, trade and services.• Increased brand awareness by leading successful marketing campaigns and coordinating trade shows.• Enhanced consumer engagement by assisting in the design of marketing collateral and content strategies.• Delivered valuable insights to management by generating comprehensive sales and marketing reports.• Planned and executed marketing campaigns, driving brand awareness and lead generation.• Coordinated and managed events, from concept to execution, to enhance market positioning.• Developed customised marketing materials and engagement plans, enhancing customer reach.• Delivered post-event reports and performance analytics to clients, providing insights for future strategies.

• Supported the Airport Services Manager to integrate customer success methods into services.• Improved operational efficiency and customer satisfaction by resolving travel-related issues.• Enhanced client loyalty by managing relationships and delivering top-tier customer experiences.• Improved safety and security compliance by supervising daily airport operations to high standards.• Increased agent performance by delivering effective training programs focused on customer service• Presented a series of training workshops that improved operational KPIs.• Provided exceptional customer service, resolving customer issues and improving passenger satisfaction.• Managed daily airport customer operations, focusing on service delivery in a fast-paced environment.• Collaborated with cross-functional teams to ensure adherence to safety and operational protocols.• Delivered training programs to junior agents, enhancing team efficiency and customer service standards.

•Delivered engaging and effective IT courses through well-prepared lesson plans.• Improved student satisfaction and learning outcomes through personalising training communications.• Enhanced student comprehension and performance by teaching IT concepts with practical examples.• Introduced demonstrations and other interactive methods to influence student skill adoption.• Analysed student feedback and performance, improving the curriculum to enhance learning outcomes.

• Managed executive schedules and coordinated client meetings, ensuring smooth operations.• Organised client-facing events, enhancing customer engagement and strengthening relationships.• Assisted in drafting business reports and presentations for senior management.• Handled client inquiries, ensuring prompt responses and maintaining high customer service standards.