Munaver Jahan Email & Phone Number

Bengaluru, Karnataka, India

Delivering excellent value to Milestone customersAs an Onboarding Customer Success Manager1. Oversee a portfolio of strategic clients to improve their digital presence. 2. I am the main liaison between the client and Milestone’s web development and strategy teams, working with the main goal of helping build digital marketing strategy, both prelaunch and post site launch to drive ROI for our clients. 3. In addition to acting as a trusted advisor to customers, I am a customer… Show more Delivering excellent value to Milestone customersAs an Onboarding Customer Success Manager1. Oversee a portfolio of strategic clients to improve their digital presence. 2. I am the main liaison between the client and Milestone’s web development and strategy teams, working with the main goal of helping build digital marketing strategy, both prelaunch and post site launch to drive ROI for our clients. 3. In addition to acting as a trusted advisor to customers, I am a customer advocate, oftenfunctioning as a liaison between customers and internal Milestone teams. 4.I ensure that the needs and/or requirements considered critical to the successful implementation of projects are gathered, communicated, and driven throughout the Milestone organization right from project inception to project live.5. Gather client requirements with an eye toward project scope and analysis ofrequirements in relation to project goals, organizational goals, and web usability. 6. Implement Search Engine Optimization (SEO) strategies to improve traffic andperformance of websites Show less

Bengaluru, Karnataka, India

Creating Meta content for SEO purposeWriting Blogs for marketing purposeCreated company portfolio to get more projectsWriting content for one of their clients who is a Forensic Fraud investigator and advisor inUS(Can’t disclose the name of client)Collaborate with client and development teams for successful creation of website andintegration of content.Created content from scratch for Kodetiger Startup. “kodetiger.io”

Bengaluru Area, India

The execution arm of the Digital Customer Experience Testing team. As a Testing Manager I• Build cross-functional consensus across program teams, design teams and global business owners on strategy and prioritization of optimization efforts• Create detailed testing plans for prioritized projects• Driving consensus on details and design of test execution• We use part of Agile methodology to drive several projects concurrently to be live tests on Dell.com• Align with analysts… Show more The execution arm of the Digital Customer Experience Testing team. As a Testing Manager I• Build cross-functional consensus across program teams, design teams and global business owners on strategy and prioritization of optimization efforts• Create detailed testing plans for prioritized projects• Driving consensus on details and design of test execution• We use part of Agile methodology to drive several projects concurrently to be live tests on Dell.com• Align with analysts on analysis plans for each test• Work with regional site teams on product/page selection for tests• Communicate testing plans/goals with T&T Development focal points• Set QA plans for each test• Organize QA feedback from stakeholders back to T&T Development• Collaborate on final analysis goals with Domain Leads and Analysts• Regional testing roadmap management• Streamlined process for APJ and EMEA, post which teams are coming up with ideas which have been and are being tested and implemented• Follow up to get past winners implemented within APJ to help improve conversion & CE metrics Show less

Bangalore

Manage Video Program on Dell.com Co-ordinate with various cross-functional, Global stakeholders & external vendors to drive KPIs like Video engagement, coverage, quality, Lead generation & Conversion by initiating new projectsEngage with Ooyala streaming platform IT support and Dell IT to implement different features on the site, share technical knowledge with developers to upload videos, merchandise videos on the site and troubleshoot any technical issuesImprove video… Show more Manage Video Program on Dell.com Co-ordinate with various cross-functional, Global stakeholders & external vendors to drive KPIs like Video engagement, coverage, quality, Lead generation & Conversion by initiating new projectsEngage with Ooyala streaming platform IT support and Dell IT to implement different features on the site, share technical knowledge with developers to upload videos, merchandise videos on the site and troubleshoot any technical issuesImprove video engagement by merchandising them on BRIC countries like China & India Build efficient and scalable content lifecycle management processes by establishing and driving adoption of a consistent End Of Life process for VideosInfluence future state design, functionality, and drive operational excellence by coordinating with IT Show less

Bangalore

Adobe Test & Target Optimize the ROI of marketing campaigns to provide more relevant, engaging customer experiencesEmploy testing strategies, identify which video, Web page, promotion or digital assets perform best and deliver relevant contentCreate a streamlined workflow where designers, developers and marketers embrace a conversion optimization strategyCo-ordinate with Global Testing Managers, Analysts, Site leads and other technical teams in planning… Show more Adobe Test & Target Optimize the ROI of marketing campaigns to provide more relevant, engaging customer experiencesEmploy testing strategies, identify which video, Web page, promotion or digital assets perform best and deliver relevant contentCreate a streamlined workflow where designers, developers and marketers embrace a conversion optimization strategyCo-ordinate with Global Testing Managers, Analysts, Site leads and other technical teams in planning, analyzing, project scope, risks and implementation of projects successfully Lead Test & Target or A/B testing Team Technical review the projects/innovation ideas when in roadmap and let the Testing Manager/Analytics Manager know if the idea is feasible If any ideas require different team’ s assistance, collaborate with the teams to complete the same Participate in regional prioritization, optimization and result forums with Business Scheduled weekly 1x1 with LA CA Testing Manager and Analytics Manager to update project status and discuss if any issues/concerns Publish Weekly Dashboard Co-ordinate with Reporting team and global Site teams to successfully Publish and present Dashboard to Managers Establish and participate in regional and global prioritization, optimization and results forums with business partners. Establish global consistency throughout Test & Target team for resourcing, training, and test implementation. Collaborate with different stakeholders to provide necessary functionality for usability and scalability for testing across platforms. Mentor new members of the team quickly on various aspects of testing: methodology, technical aptitude & business relationships Actively involved in Adobe Omniture tools such as Site Catalyst and Test & Target to find visitor metrics (number of visits, unique visits) the best purchase path, targeting experiences and determine better conversion rates, average order values and other metrics. Show less

Job ResponsibilitiesMaintain warranty cost for the Team of 12 members and BusinessAttend Con calls with International Product team to get faster resolution on product related issuesConduct Technical Training to keep Technical Agents up-to date with the technology and New Dell ProductsAnalyze and publish Warranty cost reportsHelp Team Members resolve Customers' IssuesMentoring Bottom Quartile and Transition Queue TechsMonitoring calls of Team members to ensure… Show more Job ResponsibilitiesMaintain warranty cost for the Team of 12 members and BusinessAttend Con calls with International Product team to get faster resolution on product related issuesConduct Technical Training to keep Technical Agents up-to date with the technology and New Dell ProductsAnalyze and publish Warranty cost reportsHelp Team Members resolve Customers' IssuesMentoring Bottom Quartile and Transition Queue TechsMonitoring calls of Team members to ensure proper resolution provided to customers Show less

M.C.A;, Ignou; Computer Application, First

Bachelor Of Science (Bsc), Physics, Mathematics And Computer Science, First Grade