Munawar Ali Email & Phone Number

Lahore, Punjab, Pakistan

- Provide client-built on-premises product support, assisting in ongoing customer configuration issues. - Working closely with Sales, Customer Success, Development, and Partners to engage with Ascertia’s customers to fully support and serve their needs.- Work as a member of the Ascertia Support Services team to drive successful outcomes within the defined response times.- Ensure that inbound support requests are clearly defined, categorized, and prioritized for effective follow-up while on shift.- Document each case correctly and provide the next steps as required in the online CRM ticketing system.- Proactively communicate with customers as needed to increase satisfaction.- Use the internal technical knowledge base, suggesting new articles as needed.- Assist where required to provide internal service status on support cases to the wider Ascertia organization.- Work closely with the Customer Success Team on - complex customer deployments, issues, or items that need careful management to ensure successful outcomes.- Provide detailed and effective reports of product bugs and recommendations to the development team.- Ensure Partner and customer information, including case, deployment, and contact details are up to date in cloud case tracking and CRM tools.

Lahore, Punjab, Pakistan

- Troubleshooting, analyzing the root cause, and resolving issues without affecting other areas of the system.- Case regeneration in a similar environment- Tickets management- Progress/Status reporting to all stakeholders via email. Arrange a conference call with the customer- Reporting the incidents over JIRA for the development team and proactively tracking them for a timely software fix

Islamabad, Islāmābād, Pakistan

I have been working as a Senior Application Support Engineer and SQA here in MFSYS and have more than 3 years of Industry experience.I have been communicating with the clients to identify the scope, objective, and requirements for new projects and features, Configuration and implementation of software and MIS applications, and detail CRS documents describing the change in the business. Parallelly, I have experience in testing desktop, web, and mobile applications. I have worked on manual testing as well as automation testing

Quetta

I worked here as a Application Support Engineer1)Communicating with the clients to identify the scope, objective and their requirements in current market.2)Configuration and Implementation of software, like Desktop and Web based applications according to the requirements and business of entities.3)Communicating with the developers to identify the scope, objective and requirements shared by entity.4)Financing and Management of business development.5)Looking into Sales and Marketing of Business.6)Testing software from the initial phase of product, according to the requirement and business of entity.7)Shipment Assurance Testing and UAT has been done with Entity.

Islamabad

Here I worked as Customer Support Engineer and giving my services for one year here.1) Technical Support 2) Computer Hardware Troubleshooting3) Operating System4) Windows 5) Microsoft office 6) Troubleshooting