Perform technical support using phone, Web Portal and email.Use of Software Administration, Product Tech Support, Office 365, Insight Management, DRC Service Management for ticketing and escalating. Used One Box, Wida.us and Wida-ams.us; provided support for Linux, Windows, Mac, IOS, Android and Chrome OS.

Performed technical support using phone, Web Portal and Skype.Use of WebEx, VM Ware, Software Administration, Sales Force, etc.

Provided technical support or training for systems and networksActed as liaison between end users and higher-level supportInstalled and configured software and hardware (printers, network cards, etc.)Institute protocols for the use of IT across departments and projectsProvided advice on the most suitable IT choicesMonitored system and network performancePerformed troubleshooting, repairs and data restorationPerformance maintenance activities (e.g. systems services – backups, etc.)Maintained licenses and upgraded schedulesCollaborated with other professionals to maintain standards and functionalityExecuted Linux system changes and upgradesProvide solutions upon client requirementsInstalled and configured Linux servers as per specifications of clientsMonitored the servers and Linux scripts regularly and performed troubleshooting stepsVirtualized Computing and Remote Handling Servers & Clients WHMS, cPanel, Plesk Handling Putty, FTP, SSHTested and installed the required software and server for Clients or end-users Looked after customer queries and complaints, offered solutionsPerformed routine checks on the Linux servers

Built and installed PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standardsProvided advice and guidance to colleagues regarding incidentsMaintained installed PCs, networks, telephone systems and peripherals with routine maintenanceIdentified, logged and resolved technical problems with software applications or network systemsIdentified potential changes and system improvements to present to senior team leaders for consideration and implementationEnsured that work is carried out within agreed service levels and in accordance with department guidelinesCreated, maintained, and distributed reports of progress to senior leadershipServer MigrationMaintained client databases with up to date solutions and clear record of activitiesExplained and documented technical issues in a clear way to clientsUsed call logging system to accurately record telephone requestsDemonstrated excellence in client support through ticketing system, phone, online chat Coordinated all IT projects and ensured company resources were utilized appropriatelyCompiled project status reports, coordinates project schedules, manages project meetings, and identifies and resolves technical problems. Identified and analyzed systems requirements, and defined project scope, requirements, and deliverablesCoordinated project activities and ensured all project phases were documented appropriatelyManaged vendors, quotes and best resources; provided reports to the Project Manager

Coordinated all IT projects and ensured company resources were utilized appropriatelyCompiled project status reports, coordinated project schedules, managed project meetings, and identified/resolved technical problemsIdentified and analyzed systems requirements, and defined project scope, requirements, and deliverablesCoordinated project activities and ensured all project phases are documented appropriatelyProvided reports to managerDeveloped data migration activities involving master and transactional data transfer, fleet management using LSMW, BAPI'sUsed logical database, BAPIs, function and class builder class, methods and event based application development Maintained customer relationshipsUpdated pricing conditionsCreated contract, quotations, sales orders, and customer billingOutbound deliverySales order reporting