Munender Kumar Email & Phone Number

Delhi, India

Gurugram, Haryana, India

Handling inbound calls, Providing resolutions through emails and calls, Generating reports and tracking customer experience, Provide end to end resolutions to customers, Maintaining customer satisfaction and relationship with company. Tracking feedback and improvising on changing negative feedback to positive.

Okhla, New Delhi

Worked for a seller dealing in electrical and mobile accessories. Worked as senior executive cum admin, wherein I used to list new products and keeping all the related details handy. I even helped the company to retain and recruit employees for the company.

Gurugram, Haryana, India

Worked as senior executive in sellers experience team, wherein I have provided the initial support to new onboarded sellers in order to list their products online as per company's rules and regulations. I have also helped sellers in other various areas of business i.e. disputes, finance, editing and rectifying product's details on E-portal. Implement business goals and manage all aspects of a Seller Services Helpline.• Managing seller dashboard and team with achieving various milestones in team goals.• Identifying and fixing process gaps in coordination with various teams to increase NPS for Seller Experience team.• Handling L-2 escalations for various vendors and providing FCR (First contact Resolution).• Taking care of payment reconciliation and internal/ external escalation for sellers, reconciliation process for all shipping/inventory models - Drop Ship/ SOI/ Vendor Self/ One Ship/ Fulfilment Centre.• Collecting, monitoring & evaluating seller requirements to achieve desired retention & satisfaction.• Resolving various escalated issues of merchants.• Working on improving resolution processes as Resolution desk specialist.• Facilitated OJT (on job training) for new hires, real time coaching to outsource executives on live calls.• Managing Leaves/ Week off for the team.• Handling high level escalation cases forwarded by outsource partners.