Munish Dixit Email & Phone Number

Hathras, UP, IN

India

Store Manager,looking Large formet

Bulandshahr Area, India

• Led daily store operations, HR and administration activities and ensured store operational requirements by scheduling and assigning team
• Managed the sales and margins, visual presentation of the articles, sales forecasting, stock planning, Implications for merchandise presentation
• Maintain and model a calm demeanor during periods of high volume and events
• Involved in the various ticket size offers like STORE & food & GM festival etc. in festive season’s marketing campaigns at the stores and mentoring and managing the associated team to complete the related activities
• Manage the movement of fast, slow and dead articles to liquidate the stock
• Involved in maximizing required controls to minimize shrinkage and pilferage, also lowering the damages and expiry of stock

Haryana, India

• Oversaw and administered daily operations to ensure staff have a firm understanding of company policy
• Train new hires on the standards and procedures of the company, from how to handle a negative customer experience and properly interact with customers
• Ensureed proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with the company
• Addressed customer concerns in reference to products, services rendered, or employee interactions
• Established tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces.
• Participating in marketing campaigns throughout the holiday season at the shops for various ticket sizes, such as STORE & food & GM festival, etc.

• Managed daily operations and built a well-developed and high-performing team that works together effectively
• Led and mentored employees to assist customers and resolve their queries and complaints.
• Reconciled payments using POS software including credit, cash, exchanges, returns and gift card purchases.
• Set daily employee objectives and schedules to achieve and exceed company productivity and sales goals
• Monitored performance and report on progress
• Adhered to department policies and procedures

• Worked at the Future Group (Big Bazaar), Family Center & (GIP Noida) as a Team Leader.
• Managed activities such as merchandising, stock availability, sales and profitability, account analysis, forecasting and general day to day management of the department.
• Partnered with senior managers to ensure quality customer service and help supervise team members who have diverse talents and responsibilities
• Met regularly with senior managers to develop and report on strategic plans for team objectives
• Monitored customer and client satisfaction and quality assurance, reporting any problems, accidents, unsafe conditions, or equipment trouble to senior managers
• Tracked performance and conducted teams reviews

Agra, Uttar Pradesh, India

• Set the team’s goals and communicated them effectively
• Developed and implemented plans and strategies
• Delegated responsibilities to team members according to their expertise
• Resolved internal conflicts and boosting up the team’s morale
• Used key metrics to keep track of team progress
• Managed and allocated the team’s resources