Carlos Munoz Email & Phone Number

Collaborates with the Hardware Department to address and resolve hardware upgrade tickets, including RAM and SSD installations, and assisting with the secure recycling of devices by removing sensitive components. Executes provisioning processes for laptops and PCs, including PXE-based OS deployment (Windows 11), Windows updates, driver installations, wireless network configuration, and Microsoft Entra ID login setup, as well as remote access and security software deployment. Manages Chromebook lifecycle operations through the Google Admin console, including provisioning and deprovisioning. Ensures the creation and assignment of accurate, non-conflicting asset tag IDs for each client and site. Streamlines ticket management using Zendesk by efficiently responding to device-related requests, providing detailed information, and escalating issues to the appropriate teams when necessary. Oversee device management within Active Directory, including domain membership, Organizational Unit placement, and group association. Optimizes productivity and communication using Microsoft 365 tools, including Teams, Excel, Outlook, and SharePoint. Maintains up-to-date documentation and knowledge sharing through Confluence. Partners with Level 2 support to address and resolve complex technical issues. Troubleshoots network connectivity and performance issues systematically. Installs and set up Yealink conference room equipment, ensuring seamless integration with existing network infrastructure and providing clients with reliable, high-quality communication tools.

Chicago, Illinois, United States

Optimized Cat5e and Cat6 cable placement for Access Points, ensuring maximum data transmission strength and network reliability. Installed and configured network equipment for Corporate clients, including Cisco Meraki/Aruba switches, routers, ATAs, WattBox, primary and secondary connections, high-gain antennas, patch panels, and network cabinets. Enhanced troubleshooting efficiency by using appropriate patch cable lengths, labeling with industry-standard terminology, and maintaining an organized cable management setup using Velcro and zip ties as needed. Ensured correct placement for additional site-specific equipment, aligning devices with designated VLAN port ranges for accurate network segmentation. Worked with NOC and Level 2 & 3 engineers to verify network setup, facilitate monitoring, and identify additional configuration needs for both existing and pre-opening business networks. Coordinated with project coordinators and managers to ensure seamless execution of network installation and setup projects. Conducted site surveys to optimize cost-effectiveness and inform network configurations, aligning solutions with client requirements and project goals. Maintained comprehensive documentation for network configurations, processes, and service records, ensuring accuracy and up-to-date information for future reference. Provided technical support and guidance to clients, delivering exceptional on-site service and ensuring high levels of client satisfaction. Utilized advanced networking tools and equipment to establish reliable connections, troubleshoot, and perform maintenance, ensuring optimal network performance.

Chicago, Illinois, United States

• Achieves an impressive Driver Rating of 4.98 out of 5 stars throughout 11,800+ rides• Ensures a safe and efficient transportation of 1 to 4 passengers to indicated destinations, while adhering to city regulations and Uber's passenger policies• Maximizes earning potential by scheduling driving hours during high-demand times• Streamlines travel routes through use of real-time traffic reports and GPS navigation• Enhances tourist experience in the City of Chicago by providing recommendations for local attractions, dining options, and more• Manages all financial aspects including tax preparation including expenses, mileage, and earnings• Adhering to Uber Technologies' guidelines, refraining from disclosing any personal information through communication channels with passengers• Expertly identifies and mitigates potential threats posed by individuals disguising themselves as passengers, with an aim of gaining unauthorized access to direct deposit channels

Chicago, Illinois, United States

• Administered the attainment of $23,000+ sales profit goal on month-to-month basis• Coordinated scheduling of 3 full-time and 2 part-time employees, taking into consideration payroll availability• Forecasted sales performance based on monthly targets and assigned daily objectives, covering all product categories• Handled daily deposit procedures and cash management security per company policy• Ensured accurate daily inventory counts (95%) and conducted weekly full store inventory audits• Monitored and assessed full completion of MyWireless and AT&T employee trainings through Halogen and TU University• Maintained 100% store compliance and cleanliness in line with IPOG and GoSpot Check standards• Managed relationship with the Client Solutions Executive to generate 20 monthly business leads and close CRU sales• Collaborated with the AT&T Area Retail Sales Manager to review AT&T's quarterly goals and expectations• Analyzed daily Negative Revenue Reports and took necessary actions with team members to prevent further losses of company assets• Established clear expectations with team members regarding proper handling and protection of confidential customer information (CPNI, SPI, and PII)• Analyzed real-life social engineering scenarios and tactics, concurrently educating and training team members on effective strategies while maintaining thresholds below limits